Customer Success Manager, Senior Manager - Global Public Sector (State & Local)

Salesforce
San Francisco, Chicago, Denver, Seattle, Arizona
Workplace: OnsiteFull timeUSD 147,400 - 247,900 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Stakeholder management","Strategic advising","Communication","Problem-solving","Relationship building"]

Own the end-to-end Signature Success experience for a portfolio of high-value customers, tracking health metrics and ensuring measurable business value over the customer lifecycle. Build trusted relationships with business and technical stakeholders, translating Salesforce capabilities to each customer’s strategic priorities. Proactively identify adoption gaps and monitor platform health, and partner with Sales, Engineering, and Product to resolve escalations and surface expansion and renewal opportunities.

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FursaFursa
Salesforce
Salesforce
3 days ago

Customer Success Manager, Senior Manager - Global Public Sector (State & Local)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the end-to-end Signature Success experience for a portfolio of high-value customers, tracking health metrics and ensuring measurable business value over the customer lifecycle. Build trusted relationships with business and technical stakeholders, translating Salesforce capabilities to each customer’s strategic priorities. Proactively identify adoption gaps and monitor platform health, and partner with Sales, Engineering, and Product to resolve escalations and surface expansion and renewal opportunities.
Location: San Francisco, Chicago, Denver, Seattle, Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the end-to-end Signature Success experience for a portfolio of high-value customers, coordinating deliverables and tracking health metrics.
  • •Build and maintain trusted relationships with business and technical stakeholders, aligning Salesforce capabilities to each customer’s priorities and roadmap.
  • •Proactively identify adoption gaps and monitor platform health, delivering tailored recommendations to drive feature utilization and stability.
  • •Partner cross-functionally with Sales, Engineering, and Product to resolve escalations and manage major incidents.
  • •Surface expansion and renewal opportunities across the customer lifecycle.

Pay and Benefits

Salary: USD 147,400 - 247,900 annually
Perks:MedicalDentalVisionHealth InsurancePaid ParentalLife InsuranceDisability Insurance401kEquity

Key Requirements

  • •10+ years of experience in Customer Success, SaaS platform management, or a related field, driving business value for enterprise customers.
  • •Ability to translate complex technical concepts into clear business terms and navigate conversations with technical teams and C-level stakeholders.
  • •Hands-on experience with Salesforce Service Cloud, including Omni-Channel, Digital Engagement, or Service Cloud Voice.
  • •Proven track record of owning and coordinating customer success deliverables and lifecycle outcomes.
  • •Legal authorization to work in the U.S.; company visa sponsorship is not available for this position.
Experience:10+ yearsSaaS
Skills:Stakeholder managementStrategic advisingCommunicationProblem-solvingRelationship building
Certifications:Salesforce Service Cloud ConsultantSalesforce Service Cloud AdministratorAI AssociateData Cloud certificationAgentforce Specialist
Tech Stack:SalesforceSalesforce Service CloudOmni-ChannelDigital EngagementService Cloud VoiceEinstein AI for ServiceAgentforceData CloudHealth monitoringCase routingChatbots

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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