Enterprise Customer Success Manager - Public Sector

Samsara
United States
Workplace: RemoteFull timeUSD 88,089.75 - 133,245 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Communication","Stakeholder management","Mentorship"]

Own long-term outcomes for enterprise public sector customers by building joint success plans, running executive business reviews, and conducting workshops to improve operations. Work cross-functionally with Sales, Support, Sales Engineering, and Product to tailor the IoT platform to each customer’s fleet and challenges. Serve as a mentor to Customer Success and Support teams while driving measurable improvements in safety, efficiency, and sustainability.

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FursaFursa
Samsara
Samsara
20 hours ago

Enterprise Customer Success Manager - Public Sector

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Own long-term outcomes for enterprise public sector customers by building joint success plans, running executive business reviews, and conducting workshops to improve operations. Work cross-functionally with Sales, Support, Sales Engineering, and Product to tailor the IoT platform to each customer’s fleet and challenges. Serve as a mentor to Customer Success and Support teams while driving measurable improvements in safety, efficiency, and sustainability.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform.
  • •Compose joint success plans with objectives, metrics, timelines, and remove barriers to achieving business value.
  • •Orchestrate executive business reviews with customer decision makers and Samsara leadership to align on goals.
  • •Conduct customer workshops to understand current operations and recommend workflow changes to maximize product value.
  • •Serve as a mentor to the Customer Success and Support teams and embed Samsara’s cultural principles as the team scales.

Pay and Benefits

Salary: USD 88,089.75 - 133,245 annually
Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

  • •3+ years of experience in a senior Customer Success, account management, or strategic consulting role; enterprise SaaS experience preferred.
  • •Experience supporting or working with technical products.
  • •Strong priority management and high emotional intelligence.
  • •Proven track record of building trust and communicating effectively with executives and product/engineering leadership, plus day-to-day users.
  • •Bachelor’s degree from a 4-year institution.
Experience:3+ yearsEnterprise SaaSPublic sectorStrategic consultingTechnical products
Education:Bachelor's
Skills:Relationship buildingProblem-solvingCommunicationStakeholder managementMentorship
Languages:English
Tech Stack:IoT

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn