Short-Stay / Airbnb Coordinator

Minor International
Brisbane
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 3-5 yearsSkills: ["Customer service","Complaint resolution","Communication","Organizational skills","Time management"]

Manage the day-to-day operations of a short-stay (Airbnb) accommodation portfolio, covering property onboarding, listing accuracy, calendars, and guest instructions. Own the guest journey from enquiry and pre-arrival to check-in/out, feedback, and complaint resolution. Monitor occupancy, nightly rates, booking patterns, and market conditions to optimize revenue and performance, while coordinating cleaning, maintenance, owner updates, and financial administration.

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Minor International
Minor International
9 hours ago

Short-Stay / Airbnb Coordinator

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Last checked: 7 hours agoStatus: Live

Job Summary

Manage the day-to-day operations of a short-stay (Airbnb) accommodation portfolio, covering property onboarding, listing accuracy, calendars, and guest instructions. Own the guest journey from enquiry and pre-arrival to check-in/out, feedback, and complaint resolution. Monitor occupancy, nightly rates, booking patterns, and market conditions to optimize revenue and performance, while coordinating cleaning, maintenance, owner updates, and financial administration.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Manage the day-to-day operation of the short-stay portfolio, including property onboarding and ongoing management.
  • •Maintain Airbnb listings, property information, booking calendars, and guest instructions so properties are ready for guests.
  • •Manage the guest journey from enquiries through pre-arrival communication, check-in/out, feedback, and complaint resolution.
  • •Monitor occupancy, nightly rates, booking patterns, and market conditions to adjust pricing and availability for revenue performance.
  • •Coordinate cleaning/housekeeping and maintenance issues, liaising with contractors/owners and supporting property upkeep, records, and financial administration.

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday LeaveEapLearning Budget

Key Requirements

  • •Minimum 3–5 years’ experience in Airbnb, short-stay accommodation, serviced apartments, hotels, or residential property management.
  • •Manage multiple short-stay properties and coordinate their day-to-day operations.
  • •Strong working knowledge of Airbnb and similar accommodation platforms.
  • •Experience using property management systems, channel management platforms, or revenue management tools.
  • •Experience handling guest service and complaints professionally, including resolving issues and coordinating cleaning and maintenance.
Experience:3-5 yearsAirbnbShort-stay accommodationServiced apartmentsHotelsResidential property management
Skills:Customer serviceComplaint resolutionCommunicationOrganizational skillsTime management
Languages:English
Tech Stack:AirbnbProperty management systemsChannel management platformsRevenue management tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn