Team Lead, Market Operations Philly Vending Machine

Carvana
Philadelphia
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Accountability","Coaching","Communication","Problem-solving","Organization"]

Lead Market Operations by driving accurate, timely processing of customer paperwork for vehicle titling and registration. Set documentation accuracy goals with senior management, audit and direct corrective actions for hub paperwork quality, and implement best practices to ensure regulatory compliance. Coach Paperwork Specialists and Customer Advocates, evaluate team effectiveness, solve process gaps, and support customers via phone, email, and text. Partner with Regulatory Compliance and local agencies to maintain compliant workflows.

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FursaFursa
Carvana
Carvana
1 week ago

Team Lead, Market Operations Philly Vending Machine

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead Market Operations by driving accurate, timely processing of customer paperwork for vehicle titling and registration. Set documentation accuracy goals with senior management, audit and direct corrective actions for hub paperwork quality, and implement best practices to ensure regulatory compliance. Coach Paperwork Specialists and Customer Advocates, evaluate team effectiveness, solve process gaps, and support customers via phone, email, and text. Partner with Regulatory Compliance and local agencies to maintain compliant workflows.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Create, audit, and process customer paperwork to timely and accurately register a vehicle
  • •Work with senior management to define documentation accuracy goals and objectives
  • •Manage and appraise paperwork accuracy and completeness, directing corrective action as needed
  • •Define and implement paperwork best practices to ensure regulatory compliance
  • •Assist customers via phone, email, and text to obtain information needed for paperwork and vehicle titling/registration

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor’s degree or 5+ years of document processing experience (including medical billing, paralegal, or similar)
  • •Ability to lead a team with accountability and growth
  • •Ability to coach performance to direct reports and peers
  • •Ability to get and maintain Notary in your local jurisdiction within the first 90 days
  • •Valid driver’s license and clean driving record (no DUIs; no more than two moving violations in the last 3 years)
Experience:5+ years
Education:Bachelor's
Skills:AccountabilityCoachingCommunicationProblem-solvingOrganization
Licenses:Valid driver’s license
Certifications:Notary

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn