Head of Life Operations - HSBC Life (Singapore, 01, SG, 117439)

HSBC
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Strategic thinking","Decision-making","Communication","Stakeholder management","Risk management"]

Lead end-to-end life insurance operations for HSBC Life in Singapore, setting the operating strategy and business plan aligned to business goals, regulation, and customer outcomes. Drive transformation through governance, milestones, and measurable service/cost/risk benefits. Own operational excellence across processes, controls, SLAs, suppliers, and management information, and partner with Transformation and IT to implement the target operating model with digital, automated, straight-through processing capabilities.

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FursaFursa
HSBC
HSBC
6 hours ago

Head of Life Operations - HSBC Life (Singapore, 01, SG, 117439)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead end-to-end life insurance operations for HSBC Life in Singapore, setting the operating strategy and business plan aligned to business goals, regulation, and customer outcomes. Drive transformation through governance, milestones, and measurable service/cost/risk benefits. Own operational excellence across processes, controls, SLAs, suppliers, and management information, and partner with Transformation and IT to implement the target operating model with digital, automated, straight-through processing capabilities.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Director level

Key Responsibilities

  • •Define and deliver the end-to-end life insurance operations strategy and business plan aligned to goals, regulatory expectations, and customer outcomes.
  • •Lead the life operations transformation agenda, delivering strategic change with clear governance, milestones, and measurable benefits.
  • •Provide people leadership for the life operations function, setting direction, performance expectations, and robust operational governance.
  • •Drive operational excellence by improving performance, simplifying processes, strengthening controls, and embedding a customer-first mindset.
  • •Manage supplier/service provider performance against SLAs and partner with Transformation and IT to design and implement the target operating model (TOM) for scalable digital operations and automation.

Key Requirements

  • •Extensive operations experience in new business and/or policy servicing for a significant life insurance business.
  • •Deep knowledge of insurance operations, systems, and organisation, including performance metrics and financial measures.
  • •Proven track record leading process re-engineering and change management using industry best practice.
  • •Strong strategic and decision-making skills, including experience with large projects and governance.
  • •Experience working in a matrix organisation and understanding distribution partners, market segments, and insurance products.
Experience:Life insuranceInsurance operationsPolicy servicingTransformationChange managementMatrix organization
Skills:Strategic thinkingDecision-makingCommunicationStakeholder managementRisk management

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn