Account Manager - German speaking (m/f/d)

iwoca
Berlin
Workplace: RemoteFull timeEUR 36,000 - 44,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Teamwork","Customer focus","Organisational skills"]

Account Manager role within the Customer Operations team responsible for managing a portfolio of new and existing customers, guiding them through the credit process and lifecycle, and delivering exceptional customer service to help businesses maximize iwoca products. You'll build long-term relationships, inform clients about product developments, and contribute feedback to improve processes and offerings.

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iwoca
iwoca
1 year ago

Account Manager - German speaking (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 56 minutes agoStatus: Live

Job Summary

Account Manager role within the Customer Operations team responsible for managing a portfolio of new and existing customers, guiding them through the credit process and lifecycle, and delivering exceptional customer service to help businesses maximize iwoca products. You'll build long-term relationships, inform clients about product developments, and contribute feedback to improve processes and offerings.
Location: Berlin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Onboard new customers and guide them through contract steps, tailoring solutions to individual needs and ensuring a successful agreement.
  • •Keep customers informed about their options and product developments to support informed decision-making.
  • •Manage your own portfolio of existing and new customers, ensuring ongoing engagement and value delivery.
  • •Build strong, long-term relationships to help customers achieve their business goals with iwoca.
  • •Provide feedback on customer input and market insights to help improve processes and product offerings.

Pay and Benefits

Salary: EUR 36,000 - 44,000 annually
Equity and Bonus:Equity
Perks:Remote WorkLearning BudgetEquity

Key Requirements

  • •A business/commercial education or degree (kaufmännische Ausbildung/betriebswirtschaftliches Studium) with relevant customer service experience (banking/fintech a plus)
  • •Excellent German language skills and good English for international meetings
  • •Strong communication skills and enjoyment in interacting with customers
  • •Team player with hands-on, organized, sales-oriented mindset
  • •Ability to understand how businesses work and identify key risk and revenue factors
Experience:Fintech
Skills:CommunicationTeamworkCustomer focusOrganisational skills
Languages:GermanEnglish

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 4.6
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