Technical Support Engineer 2 - AI Networking

Dell
Oklahoma City
Workplace: OnsiteFull timeUSD 74,205 - 96,030 annuallyFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Analytical troubleshooting","Prioritization"]

Resolve AI Networking solution issues for enterprise customers as part of a dedicated support team. Triage and own customer-reported problems from intake through resolution, coordinating with internal engineering and backline stakeholders. Diagnose issues across cloud, datacenter, and edge networking (traditional and Open Networking), comprehensively document case details, and support product quality by reporting bugs to the Product Quality team.

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FursaFursa
Dell
Dell
3 days ago

Technical Support Engineer 2 - AI Networking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Resolve AI Networking solution issues for enterprise customers as part of a dedicated support team. Triage and own customer-reported problems from intake through resolution, coordinating with internal engineering and backline stakeholders. Diagnose issues across cloud, datacenter, and edge networking (traditional and Open Networking), comprehensively document case details, and support product quality by reporting bugs to the Product Quality team.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own and resolve enterprise customer-reported issues from intake through to customer satisfaction.
  • •Document technical information throughout the issue lifecycle and provide timely updates to customers.
  • •Coordinate with internal stakeholders such as Engineering and backline teams during resolution.
  • •Support HW and SW quality by reporting bugs and issues related to Dell & Nvidia AI Networking products.
  • •Drive operational excellence by following processes and using relevant tools, including training/mentoring and knowledge sharing.

Pay and Benefits

Salary: USD 74,205 - 96,030 annually

Key Requirements

  • •3-5 years of experience integrating and troubleshooting servers, storage, and networking in a datacenter environment.
  • •Extensive knowledge of Networking AI solutions for datacenter and edge, including cloud computing concepts and Open Networking.
  • •Strong understanding of core networking technologies such as Layer-2 fundamentals, Spanning Tree, Port Channels, AAA, Layer-3 concepts, and routing protocols.
  • •Familiarity with emerging technologies including BGP, VxLAN, and EVPN, plus SD-WAN concepts.
  • •Excellent communication and analytical troubleshooting skills, with experience in highly complex enterprise customer environments.
Experience:3-5 years
Skills:CommunicationAnalytical troubleshootingPrioritization
Certifications:CCNP/CCIECCDP/CCDEJNCP/JNCIEDell Proven professional certificationsRHCERHABCNP/BCFPCWNP/ACMP/ACMX/ACDX/CWNEVCP/VCAPMCSE/MSMAWSMicrosoft Azure
Tech Stack:ServersStorageNetworkingDatacenterEdgeCloud computingOpen NetworkingSD-WANLinuxLayer-2Spanning TreePort ChannelsAAALayer-3Routing protocolsBGPVxLANEVPN

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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