Technical Account Manager, Enterprise

Fireworks AI
New York, San Mateo, San Francisco
Workplace: HybridFull timeUSD 170,000 - 220,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Communication","Ownership"]

Own the post-sale technical relationship for strategic enterprise accounts using Fireworks’ inference platform. Serve as a trusted advisor for onboarding, integration architecture, SSO/security configuration, and performance benchmarking, while driving adoption of LLMs through fine-tuning, RAG, latency/cost optimization, and agent architecture. Triage production escalations, manage QBR/EBR narratives with ROI and renewal strategy, and translate customer feedback into product and engineering roadmaps.

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FursaFursa
Fireworks AI
Fireworks AI
2 weeks ago

Technical Account Manager, Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Own the post-sale technical relationship for strategic enterprise accounts using Fireworks’ inference platform. Serve as a trusted advisor for onboarding, integration architecture, SSO/security configuration, and performance benchmarking, while driving adoption of LLMs through fine-tuning, RAG, latency/cost optimization, and agent architecture. Triage production escalations, manage QBR/EBR narratives with ROI and renewal strategy, and translate customer feedback into product and engineering roadmaps.
Location: New York, San Mateo, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the post-sale technical relationship from kickoff through go-live, including model deployment, integration architecture, SSO/security configuration, and performance benchmarking.
  • •Partner with AI Field Engineering to transition from PoC to production and build joint success plans with milestones, ownership, and timelines.
  • •Serve as the primary technical point of contact for strategic accounts, advising on model selection, fine-tuning, prompt engineering, latency/cost optimization, and agent architecture.
  • •Act as the technical escalation point for production issues, coordinating with Engineering and Support and maintaining runbooks and playbooks to reduce time-to-resolution.
  • •Own the technical narrative for QBRs/EBRs, partner with the Account Executive on renewal strategy, forecast account health risks, and identify expansion opportunities.

Pay and Benefits

Salary: USD 170,000 - 220,000 annually
Equity and Bonus:Equity

Key Requirements

  • •4+ years in a technical, customer-facing role such as Technical Account Management, Solutions Engineering, Forward-Deployed Engineering, or Technical Customer Success at an enterprise software or AI/ML company.
  • •Comfort with APIs, cloud infrastructure (AWS/GCP/Azure), and hands-on coding ability to debug integrations.
  • •Direct experience with LLMs in production, including prompt engineering, fine-tuning, RAG, and/or agent architectures.
  • •Experience managing enterprise relationships end-to-end, including technical delivery, executive communication, and commercial outcomes like renewal and expansion.
  • •Excellent written and verbal communication skills to translate between ML engineers and business stakeholders.
Experience:4+ yearsEnterprise softwareAI/MLLLMs
Skills:CommunicationOwnership
Tech Stack:APIsAWSGCPAzureSSOSecurity configurationModel deploymentIntegration architecturePerformance benchmarkingQuantizationModel routingFine-tuningPrompt engineeringLatency optimizationCost per tokenUptime SLAsRAGAgent architecturesInference optimizationModel serving infrastructure

Company Brief

Fireworks AI
Develops AI-driven tools to generate and optimize visual marketing content for brands and creators, automating production of short-form videos and multimedia assets for social platforms to improve engagement and scale creative workflows.
Industry: SaaS
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