SOC Team Leader (Kinshasa, Building Icon Towers, CD, 47 Avenue )
Kinshasa
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3-5 yearsEducation: bachelorsSkills: ["Operational leadership","Incident management","Coordination","Analytical problem-solving","Documentation accuracy"]Lead real-time operational incident management within the Smart Operations Centre (SOC) during assigned shifts. Validate alarms, correlate events, classify severity, and drive incident response and restoration according to operational procedures and SLA commitments. Supervise SOC Monitors, manage shift handovers and escalation discipline, and coordinate restoration with Maintenance Partners, the Energy Desk, SOC System Support, and Optimization Engineers. Maintain operational dashboards, accurate incident logs, and ICCP/WFM documentation for traceable service continuity.
