Dell

1 day ago

Field Service Engineer 2 - Barstow, Texas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Reposted: first listed 3 days ago

Job Summary

Deliver on-site technical field service support by triaging customer issues with guidance from Dell, executing action plans with Dell’s engineering teams, and communicating using Teams, email, and phone. Diagnose problems, reseat/swap/replace parts, upgrade firmware as needed, and run diagnostics for testing and validation. Document POA results, logs, and service reports (including parts/PPID) via case email while collaborating with peers to ensure a great customer experience.

Location: Texas

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Triage customer issues with direction from Dell support.
•Execute the plan of action from Dell Domain Engineer/L3, communicating with Teams, email, and phone.
•Document POA results, logs, and service reports (including parts numbers/PPID) to Dell via case email.
•Reseat parts, swap/replace parts, and upgrade firmware as needed.
•Perform server testing and validation by running diagnostics and capturing/uploading logs.

Pay and Benefits

Salary: USD 72,000 - 93,500 annually

Key Requirements

•5+ years of professional experience, plus an Associate's degree in a technical discipline or an equivalent combination of experience and education.
•Experience delivering technical Field Services supporting hardware and software at client sites.
•Customer-facing experience, including successfully reporting and presenting to all levels of the organization.
•Experience in environments with large, concentrated client deployments, including networking and Fiber.
•Ability to lift at least 50 lbs waist high to replace components on server stacks.

Experience:5+ yearsField services

Education:Associate's

Skills:Customer-facing communicationReportingPresentation skills

Certifications:Dell EMC Proven Professional Specialist LevelCPSDServer (PowerEdge)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA

Tech Stack:TeamsEmailPhoneNetworkingFiberFirmwareDiagnosticsLogs

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

1 day ago

Field Service Engineer 2 - Barstow, Texas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Reposted: first listed 3 days ago

Job Summary

Location: Texas

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Triage customer issues with direction from Dell support.
•Execute the plan of action from Dell Domain Engineer/L3, communicating with Teams, email, and phone.
•Document POA results, logs, and service reports (including parts numbers/PPID) to Dell via case email.
•Reseat parts, swap/replace parts, and upgrade firmware as needed.
•Perform server testing and validation by running diagnostics and capturing/uploading logs.

Pay and Benefits

Salary: USD 72,000 - 93,500 annually

Key Requirements

•5+ years of professional experience, plus an Associate's degree in a technical discipline or an equivalent combination of experience and education.
•Experience delivering technical Field Services supporting hardware and software at client sites.
•Customer-facing experience, including successfully reporting and presenting to all levels of the organization.
•Experience in environments with large, concentrated client deployments, including networking and Fiber.
•Ability to lift at least 50 lbs waist high to replace components on server stacks.

Experience:5+ yearsField services

Education:Associate's

Skills:Customer-facing communicationReportingPresentation skills

Certifications:Dell EMC Proven Professional Specialist LevelCPSDServer (PowerEdge)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA

Tech Stack:TeamsEmailPhoneNetworkingFiberFirmwareDiagnosticsLogs

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor