Technical Account Manager

Zipline
Italy
Workplace: RemoteFull timeEUR 67,948.2 - 83,047.8 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Customer relationship building","Cross-functional collaboration","Technical troubleshooting","Translating technical concepts","Consultative problem-solving"]

Own technical relationships with B2B customers across the full lifecycle, delivering standard and custom integrations, identity management (SSO/SAML/SCIM), and data services. Lead GraphQL API and sFTP/Data Connector (BigQuery) implementations, advise on integration architecture and reporting/data best practices, and act as the Tier 3 escalation point. Partner with Sales, Solutions Consulting, Product, and Engineering to troubleshoot complex issues, improve documentation, and drive high-impact technical initiatives.

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FursaFursa
Zipline
Zipline
1 day ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own technical relationships with B2B customers across the full lifecycle, delivering standard and custom integrations, identity management (SSO/SAML/SCIM), and data services. Lead GraphQL API and sFTP/Data Connector (BigQuery) implementations, advise on integration architecture and reporting/data best practices, and act as the Tier 3 escalation point. Partner with Sales, Solutions Consulting, Product, and Engineering to troubleshoot complex issues, improve documentation, and drive high-impact technical initiatives.
Location: Italy
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead implementation and delivery of standard and custom customer integrations, ensuring successful outcomes and timelines.
  • •Configure and support identity management solutions, including SSO/SAML/SCIM and post-launch identity migrations.
  • •Deliver customer implementations for GraphQL API integrations (Metrics Widgets) and data services such as sFTP and BigQuery Data Connector integrations.
  • •Provide technical consultation across the customer lifecycle on integration architecture, reporting capabilities, and platform best practices, translating business needs into scalable solutions.
  • •Serve as Tier 3 escalation for complex integration/API issues; troubleshoot and partner with Engineering to investigate, prioritize, and resolve problems, while communicating status to customers.

Pay and Benefits

Salary: EUR 67,948.2 - 83,047.8 annually
Perks:Health InsuranceDentalVisionEquityLearning BudgetPaid LeaveSabbaticalMeal Allowance

Key Requirements

  • •4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, or Professional Services in a B2B SaaS environment.
  • •Experience working with enterprise customers, preferably in retail technology.
  • •Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.
  • •Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (e.g., Okta, Azure AD, Google Workspace, Ping).
  • •Strong understanding of REST and/or GraphQL APIs, authentication methods, and data exchange concepts.
Experience:4+ yearsB2B SaaSEnterprise customersRetail technologyProfessional servicesIdentity management
Skills:Customer relationship buildingCross-functional collaborationTechnical troubleshootingTranslating technical conceptsConsultative problem-solving
Tech Stack:GraphQLRESTAPI integrationsSSOSAMLSCIMOAuthIdentity providersOktaAzure ADGoogle WorkspacePingBigQuerySFTPData ConnectorMetabaseJiraConfluenceSQLPostgreSQL

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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