MCB Branch Manager

Home BancShares
United States
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 2+ yearsEducation: high_schoolSkills: ["Interpersonal communication","Verbal communication","Telephone communication","Organizational skills","Customer service"]

Supervise and direct branch operations to deliver exceptional customer service while ensuring efficient, compliant handling of transactions under regulatory and bank policies. Lead daily staff administration, coaching, and performance management; manage operational controls (vault/cash/ATM/security deposits) and approvals; drive profitability through deposit, fee, and loan growth and community outreach; and support compliance with confidentiality and AML/Bank Secrecy Act requirements.

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FursaFursa
Home BancShares
Home BancShares
11 hours ago

MCB Branch Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Supervise and direct branch operations to deliver exceptional customer service while ensuring efficient, compliant handling of transactions under regulatory and bank policies. Lead daily staff administration, coaching, and performance management; manage operational controls (vault/cash/ATM/security deposits) and approvals; drive profitability through deposit, fee, and loan growth and community outreach; and support compliance with confidentiality and AML/Bank Secrecy Act requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Supervise and direct branch staff, including hiring, training, counseling, and performance reviews, while maintaining morale and a positive environment.
  • •Manage branch operations and controls for vault/cash/ATM, balancing, security programs, account opening/maintenance, and review/approval of unusual transactions.
  • •Assist customers with loans and cross-sell bank products and services, and support lenders with loan processing and information collection.
  • •Drive productivity and profitability through deposits, fee income, loan growth, credit insurance, community outreach, and achievement of management goals.
  • •Ensure compliance with confidentiality requirements and regulations, including Bank Secrecy Act and Anti-Money Laundering Act expectations.

Key Requirements

  • •High school diploma or equivalent, plus specialized schooling/on-the-job education in banking operations, customer service, or related clerical/administrative functions, and 2+ years of related banking experience.
  • •Previous supervisory experience and proven ability to implement policies and procedures.
  • •Strong interpersonal, verbal, and telephone communication skills.
  • •Exceptional organizational abilities and proficiency with Microsoft Windows, Word, Excel, and email systems.
  • •Ability to manage and approve operational and transactional processes in compliance with bank policies and procedures.
Experience:2+ yearsRetail banking
Education:High School in Finance, Marketing
Skills:Interpersonal communicationVerbal communicationTelephone communicationOrganizational skillsCustomer service
Languages:English
Tech Stack:Microsoft WindowsWordExcelEmail systems

Company Brief

Home BancShares
Bank holding company that operates Centennial Bank and provides commercial and consumer banking services, including lending, deposits, treasury management, and online banking. Serves individuals, businesses, and public entities across the southern United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Conway, United States
Founded: 1998
WebsiteLinkedIn