Manager, Claims Operations - Auto Claims Complex

USAA
San Antonio
Workplace: OnsiteFull timeUSD 103,450 - 186,210 annuallyFunction: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Initiative","Customer service","Coaching","Data-driven decision making"]

Lead and manage auto claims operations employees responsible for investigating, evaluating, and negotiating auto and related claims while ensuring member-focused service. Coach and develop teams, drive process improvements and organizational changes, and manage workload, staffing, training, and productivity. Handle escalations, support regulatory compliance and operational risk management, and ensure consistent execution of claims-handling processes aligned to policies and guidelines.

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FursaFursa
USAA
USAA
1 day ago

Manager, Claims Operations - Auto Claims Complex

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead and manage auto claims operations employees responsible for investigating, evaluating, and negotiating auto and related claims while ensuring member-focused service. Coach and develop teams, drive process improvements and organizational changes, and manage workload, staffing, training, and productivity. Handle escalations, support regulatory compliance and operational risk management, and ensure consistent execution of claims-handling processes aligned to policies and guidelines.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Manage and be accountable for auto, property, and other claims operations member service employees.
  • •Inspect and review quality of claim files and provide feedback to employees.
  • •Coach and develop employees through regular feedback, skill identification, and support for career progression.
  • •Drive operational effectiveness and member-experience improvements through process improvements and change leadership.
  • •Handle escalations and make appropriate decisions based on policy while ensuring risk management and regulatory compliance adherence.

Pay and Benefits

Salary: USD 103,450 - 186,210 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of additional relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquisition and maintenance of an applicable insurance adjuster license within 6 months of starting the role.
Experience:Customer serviceOperationsMilitaryLeadershipClaims handling
Education:Bachelor's
Skills:LeadershipInitiativeCustomer serviceCoachingData-driven decision making
Licenses:Insurance adjuster license

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn