NTT

3 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide front-line phone customer care for Life Insurance policyholders, beneficiaries, agents, and internal customers. Handle inquiries about payments, policy information, and claims, while processing transactions such as updates, beneficiary changes, premium adjustments, withdrawals, and document reviews. Maintain accurate records and data entry, meet CSAT and service metrics, support SLAs, and resolve routine issues while escalating complex cases as needed.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
•Support customers with Life & Annuity product/policy questions and resolve inquiries efficiently through information searches and fact-finding.
•Process service requests and transactions (policy updates, beneficiary changes, premium adjustments, withdrawals) and review documents for completeness and compliance.
•Maintain detailed records, track customer interactions, and ensure accurate data entry across systems.
•Meet CSAT/service metrics and adherence to SLAs by escalating complex issues and collaborating with internal teams to address service gaps.

Pay and Benefits

Salary: USD 20 hourly

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401kEmployee Assistance

Key Requirements

•1 year experience working remote customer service in a call center environment (WAH).
•1 year experience with call center KPI understanding.
•1 year experience working in an office setting and multitasking with multiple Microsoft Windows PC applications.
•Minimum high school diploma or GED.
•Working knowledge of life insurance and annuity policies, handling calls related to payments, policy information, or claims.

Experience:InsuranceBPOCustomer service

Education:High School

Skills:CommunicationCustomer serviceAttention to detailProblem-solvingAccountability

Tech Stack:Microsoft Windows2-factor authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT