IT Support Coordinator (Contract Role)

Triage and prioritize IT support tickets as the first point of contact, coordinating with the IT Support team to meet SLAs. Monitor assigned and unassigned queues, communicate with customers to gather information and provide updates, and escalate issues to the right teams when needed. Maintain documentation, assist with day-to-day queue operations, and improve support performance by updating KPI dashboards and producing JIRA analytics.