Technical Support Engineer

Everbridge
Norway
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Time-management","Organizational skills","Work well under pressure","Ability to log and track issues"]

Analyze and resolve customer-reported incidents for managed services, proactively monitor outstanding issues, and troubleshoot implementations to restore service reliability. Help develop product monitoring capabilities across deployment patterns, and provide feedback to platform engineering and product teams to improve resilience. Perform Linux-based upgrades, installations, configuration, and verification, while reporting escalated incidents and changes to customers and internal teams.

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FursaFursa
Everbridge
Everbridge
4 days ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Analyze and resolve customer-reported incidents for managed services, proactively monitor outstanding issues, and troubleshoot implementations to restore service reliability. Help develop product monitoring capabilities across deployment patterns, and provide feedback to platform engineering and product teams to improve resilience. Perform Linux-based upgrades, installations, configuration, and verification, while reporting escalated incidents and changes to customers and internal teams.
Location: Norway
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Analyze and solve problems concerning Everbridge products as reported by customers (per service levels).
  • •Proactively monitor and manage outstanding incidents reported by assigned customers.
  • •Perform Linux-based software upgrades and installations, including configuration and verification.
  • •Troubleshoot and problem-solve implementations into managed services.
  • •Report progress of escalated incidents/changes to customers and internal management; support managed service operations and customer training as needed.

Key Requirements

  • •Experience in Unix and Linux environments.
  • •Experience with IP configuration, VPN, databases (Oracle, PostgreSQL), routing, and security.
  • •Fluency in Norwegian (verbal and written) is required.
  • •Preferably experience with mobile/telecom networks (2G, 3G, 4G, 5G).
  • •Preferred: knowledge of Cisco routers and switches, AWS, and basic scripting; Linux or Cisco certification is preferred.
Skills:Time-managementOrganizational skillsWork well under pressureAbility to log and track issues
Certifications:Linux certificationCisco certification
Languages:Norwegian
Tech Stack:UnixLinuxIP configurationVPNOraclePostgreSQLRoutingSecurityCisco Routers and SwitchesAmazon Web Services (AWS)Basic scripting2G3G4G5G

Company Brief

Everbridge
Provides critical event management and public warning solutions that help organizations detect, manage, and respond to incidents. Offers mass notification, incident management, and operational resilience tools for enterprises, government agencies, and healthcare providers.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Burlington, United States
Founded: 2002
WebsiteLinkedIn