Help Scout

1 month ago

Sr. Product Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

The role serves as the bridge between Data & Analytics and Product, turning product usage data into decision-grade insights. You’ll own Mixpanel end-to-end, surface customer insights, build dashboards in Hex, and design/analyze experiments to inform product decisions in a fully remote SaaS environment.

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Partner with the Product team. Sit alongside PMs, designers, and engineering leads. Scope analytical questions, prioritize them against product roadmap needs, and deliver findings that change what gets built.
•Own Mixpanel. Run our Mixpanel instance: instrumentation strategy, event taxonomy and naming conventions, tracking specs for new features, the Mixpanel Lexicon, debugging, and reporting. Decide what should be tracked client-side vs. server-side.
•Surface customer insights. Analyze how customers use Help Scout — activation patterns, feature adoption, retention drivers, friction points, end-user behavior. Translate these into product narratives that PMs can act on.
•Build the product analytics layer in Hex. Create and maintain dashboards and notebooks for the core product KPIs — activation, engagement, retention, feature adoption. Make them useful enough that PMs actually open them.
•Design and analyze experiments. Help PMs scope A/B tests properly: define success metrics, calculate sample size, set guardrails. Analyze results rigorously. Document learnings so we don’t re-run the same test in two years.

Pay and Benefits

Salary: USD 125,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Home OfficeHealth InsuranceParental LeaveCo-workingLearning Budget

Key Requirements

•3–5 years in a product analytics, product data science, or product-focused analytics role at a SaaS company.

Experience:3-5 yearsSaaSProduct analyticsData analytics

Skills:CommunicationAnalytical thinkingProblem-solvingWriting

Tech Stack:MixpanelBigQueryDbtHexSQLPython

Company Brief

Help Scout

Provides a subscription-based help desk and knowledge base platform (shared inbox, live chat, in-app messaging, Docs/Beacon) that helps SMBs manage customer support and improve customer experience.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Boston, United States

Founded: 2011

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Help Scout

1 month ago

Sr. Product Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States, Canada

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Partner with the Product team. Sit alongside PMs, designers, and engineering leads. Scope analytical questions, prioritize them against product roadmap needs, and deliver findings that change what gets built.
•Own Mixpanel. Run our Mixpanel instance: instrumentation strategy, event taxonomy and naming conventions, tracking specs for new features, the Mixpanel Lexicon, debugging, and reporting. Decide what should be tracked client-side vs. server-side.
•Surface customer insights. Analyze how customers use Help Scout — activation patterns, feature adoption, retention drivers, friction points, end-user behavior. Translate these into product narratives that PMs can act on.
•Build the product analytics layer in Hex. Create and maintain dashboards and notebooks for the core product KPIs — activation, engagement, retention, feature adoption. Make them useful enough that PMs actually open them.
•Design and analyze experiments. Help PMs scope A/B tests properly: define success metrics, calculate sample size, set guardrails. Analyze results rigorously. Document learnings so we don’t re-run the same test in two years.

Pay and Benefits

Salary: USD 125,000 - 130,000 annually

Equity and Bonus:Equity

Perks:Home OfficeHealth InsuranceParental LeaveCo-workingLearning Budget

Key Requirements

•3–5 years in a product analytics, product data science, or product-focused analytics role at a SaaS company.

Experience:3-5 yearsSaaSProduct analyticsData analytics

Skills:CommunicationAnalytical thinkingProblem-solvingWriting

Tech Stack:MixpanelBigQueryDbtHexSQLPython

Company Brief

Help Scout

Provides a subscription-based help desk and knowledge base platform (shared inbox, live chat, in-app messaging, Docs/Beacon) that helps SMBs manage customer support and improve customer experience.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Boston, United States

Founded: 2011

Glassdoor: 3.3

Website LinkedIn Glassdoor