[Closed] Service Desk Analyst at Anduril (United States)

This position is no longer accepting applications.

Anduril

3 weeks ago

Service Desk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Closed

Job Summary

Support on-site and remote users by troubleshooting software and hardware issues, managing tickets in Jira Service Management, and identifying recurring problems to escalate to engineering. Configure and maintain Windows, Linux, and Apple endpoint systems, including device management, the Anduril security stack, and endpoint inventory/asset management. Assist with end-user license administration and create knowledge articles/SOPs while contributing to operational improvements.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide on-site and remote technical support for software and hardware.
•Handle support tickets in the Jira Service Management system.
•Identify persistent problems and recurring failures and escalate to the engineering team.
•Configure Windows, Linux, and Apple endpoints with latest software updates, device management, and the Anduril security stack.
•Maintain endpoint inventory/asset management and administer end-user software licenses, plus develop knowledge articles and SOPs.

Pay and Benefits

Salary: USD 67,000 - 88,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years of experience in a service desk technical role.
•Excellent knowledge of PC and Apple hardware.
•Experience with a ticketing system and managing a ticket queue.
•Must participate in a weekly on-call rotation.
•Eligible to obtain and maintain an active U.S. Secret security clearance.

Experience:3+ yearsDefense technology

Skills:Customer serviceCommunicationAttention to detail

Languages:English

Tech Stack:Jira Service ManagementWindowsLinuxMacOSMicrosoft OfficeAdobeLucidMatlabAWS Virtual WorkspacesMDM

Eligibility

Security Clearance:Secret

Company Brief

Anduril

Designs and builds advanced defense systems combining autonomous aircraft, sensors, and AI-driven software for military and national security applications, focused on modernizing battlefield capabilities and distributed sensing.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Costa Mesa, United States

Founded: 2017

Website LinkedIn

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This position is no longer accepting applications.

Anduril

3 weeks ago

Service Desk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Closed

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide on-site and remote technical support for software and hardware.
•Handle support tickets in the Jira Service Management system.
•Identify persistent problems and recurring failures and escalate to the engineering team.
•Configure Windows, Linux, and Apple endpoints with latest software updates, device management, and the Anduril security stack.
•Maintain endpoint inventory/asset management and administer end-user software licenses, plus develop knowledge articles and SOPs.

Pay and Benefits

Salary: USD 67,000 - 88,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years of experience in a service desk technical role.
•Excellent knowledge of PC and Apple hardware.
•Experience with a ticketing system and managing a ticket queue.
•Must participate in a weekly on-call rotation.
•Eligible to obtain and maintain an active U.S. Secret security clearance.

Experience:3+ yearsDefense technology

Skills:Customer serviceCommunicationAttention to detail

Languages:English

Tech Stack:Jira Service ManagementWindowsLinuxMacOSMicrosoft OfficeAdobeLucidMatlabAWS Virtual WorkspacesMDM

Eligibility

Security Clearance:Secret

Company Brief

Anduril

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Costa Mesa, United States

Founded: 2017

Website LinkedIn