Analyst, Technical Solutions

Visa
Manila
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical skills","Troubleshooting","Problem-solving","Decision-making","Customer-first mindset"]

Provide 24x7 shift-based monitoring and operational support for payment processing platforms and client-facing solutions. Proactively identify and triage potential service disruptions, perform initial technical troubleshooting and root cause analysis, and coordinate with cross-functional teams to restore service. Track system health and alerts, assess incident severity and escalation paths, and document investigations, resolutions, and lessons learned to improve monitoring and incident response.

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FursaFursa
Visa
Visa
2 days ago

Analyst, Technical Solutions

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide 24x7 shift-based monitoring and operational support for payment processing platforms and client-facing solutions. Proactively identify and triage potential service disruptions, perform initial technical troubleshooting and root cause analysis, and coordinate with cross-functional teams to restore service. Track system health and alerts, assess incident severity and escalation paths, and document investigations, resolutions, and lessons learned to improve monitoring and incident response.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide 24x7 monitoring of transaction processing, platforms, services, portals, and settlement operations.
  • •Proactively identify, investigate, and communicate potential service disruptions before they impact clients or business operations.
  • •Perform initial technical troubleshooting, issue triage, and root cause analysis to determine source and severity of incidents.
  • •Monitor system health, operational performance, alerts, and key indicators to identify trends, anomalies, and emerging risks.
  • •Document investigations, findings, resolutions, and lessons learned to support continuous improvement efforts.

Key Requirements

  • •5+ years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD).
  • •Troubleshooting experience with Microsoft Windows (7/10), Mac, and mobile devices (Android & iOS), plus Microsoft Office, Office365, MS Exchange, and Outlook.
  • •Experience administering Microsoft Active Directory users and groups and performing basic network management (TCP/IP, Wireless, DNS, DHCP) with various network devices.
  • •Experience using remote support tools (e.g., Remote Desktop, LogMeIn, Team Viewer, Bomgar).
  • •Customer service and analytical problem-solving skills, including interacting with customers, vendors, peers, and management via multiple communication channels.
Experience:5+ years
Education:Bachelor's
Skills:Analytical skillsTroubleshootingProblem-solvingDecision-makingCustomer-first mindset
Certifications:CompTIA A+Microsoft Professional Certification
Tech Stack:Microsoft Windows 7Microsoft Windows 10MacAndroidIOSMicrosoft OfficeOffice365MS ExchangeOutlookMicrosoft Active DirectoryTCP/IPWirelessDNSDHCPRemote DesktopLogMeInTeam ViewerBomgarVPNInternet Connectivity

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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Glassdoor: 3.8
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