Cross Technology Service Delivery Field Support Engineer (L1)

NTT
Anywhere
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Communication","Planning","Positive outlook","Work well under pressure","Active listening"]

Provide first-line remote and/or onsite technical support and field engineering services to clients by proactively identifying and resolving incidents and problems. Manage standard, low-complexity issues to prevent missed SLA conditions, ensure infrastructure and solution software are installed and configured correctly, investigate alerts and diagnose root causes using knowledge articles, and escalate to L2 when needed while keeping incident records and updates accurate.

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FursaFursa
NTT
NTT
1 year ago

Cross Technology Service Delivery Field Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide first-line remote and/or onsite technical support and field engineering services to clients by proactively identifying and resolving incidents and problems. Manage standard, low-complexity issues to prevent missed SLA conditions, ensure infrastructure and solution software are installed and configured correctly, investigate alerts and diagnose root causes using knowledge articles, and escalate to L2 when needed while keeping incident records and updates accurate.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Ensure client-site infrastructure is configured, installed, tested, and operational.
  • •Ensure solution software is installed and configured to client requirements.
  • •Proactively identify problems/errors, log incidents with detail, and manage them through effective resolution.
  • •Investigate first-line support calls and alerts, diagnose root causes using knowledge articles, and escalate to L2 when unable to resolve within time.
  • •Update incidents with progress/resolution details using the required platform and follow shift handover procedures for service continuity.

Key Requirements

  • •Bachelor's degree or equivalent in Information Technology, Computing, or a related field.
  • •Associate level certifications in Data Center technologies (e.g., Cisco, NetApp, EMC; CCNA (DC)).
  • •Associate level certifications in Networking technologies (e.g., Cisco, Juniper, Aruba, F5; CCNA, JNCIA, ACMA).
  • •Valid CCNA Certification required; Microsoft Voice certification (MS700/MS720) advantageous; Webex Calling certification advantageous.
  • •Entry level experience in collaboration technologies (Call managers, Voice Gateways, call recording, scripting, messaging, VOIP/IP telephony) and technical client support with troubleshooting/diagnosis.
Education:Bachelor's in Information Technology or Computing or related field
Skills:CommunicationPlanningPositive outlookWork well under pressureActive listening
Certifications:CCNA (DC)Valid CCNA CertificationMicrosoft Voice certification (MS700)Microsoft Voice certification (MS720)Webex Calling certification
Tech Stack:CiscoNetAppEMCCCNA (DC)JuniperArubaF5CCNAJNCIAACMACCNA CertificationMicrosoft VoiceMS700MS720Webex CallingCall managersVoice GatewaysCall recordingScriptingMessaging

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn