Inside Sales Representative- HVAC

Ferguson
Louisville
Workplace: OnsiteFull timeUSD 18.71 - 29.92Function: SalesExperience: 3-7 yearsSkills: ["Customer-focused","Upselling","Relationship building","Decision-making","Fast-paced follow-through"]

Provide customer-focused inside sales support for HVAC-related products by partnering with sales associates to recommend solutions, prepare timely quotations, and ensure accurate sales orders. Answer inbound sales calls, address customer concerns, coordinate deliveries, and use CRM and phone systems effectively. Build relationships with customers, demonstrate strong sales skills including upselling, and quickly learn product knowledge and processes in a fast-paced environment.

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Ferguson
Ferguson
1 day ago

Inside Sales Representative- HVAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide customer-focused inside sales support for HVAC-related products by partnering with sales associates to recommend solutions, prepare timely quotations, and ensure accurate sales orders. Answer inbound sales calls, address customer concerns, coordinate deliveries, and use CRM and phone systems effectively. Build relationships with customers, demonstrate strong sales skills including upselling, and quickly learn product knowledge and processes in a fast-paced environment.
Location: Louisville
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Work with sales associates to determine the best HVAC products and solutions for customer needs.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Answer sales calls with general information and resolve customer concerns or questions.
  • •Coordinate deliveries on behalf of customers.
  • •Use CRM and phone systems effectively to support sales and customer interactions.

Pay and Benefits

Salary: USD 18.71 - 29.92
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •3–7 years of sales and/or customer service experience is preferred.
  • •Experience in plumbing, HVAC, or other trades is a plus.
  • •Strong sales skills, including the ability to upsell.
  • •Proven ability to respond quickly to customer needs and make timely decisions.
  • •General digital literacy, including Microsoft Office, with ability to quickly learn product knowledge and processes.
Experience:3-7 years
Skills:Customer-focusedUpsellingRelationship buildingDecision-makingFast-paced follow-through
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn