Certified Field Performance Technician

Sunrun
United States
Workplace: OnsiteFull time30.51 - 40.67 hourlyFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: high_schoolSkills: ["Training and development","Customer service","Communication","Organizational skills","Problem solving"]

Perform advanced troubleshooting and complex service diagnosis for residential solar and storage systems while managing warranty and service scheduling. Coordinate with field and branch leaders to allocate labor for warranty/service projects, train and develop other Field Performance team members, and lead regular best-practice meetings. Meet field performance KPIs such as turnaround time and dispatch metrics, support onboarding, and assist with inspections and site audits as assigned. Must hold an electrical journeyman license/equivalent certification per local requirements.

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FursaFursa
Sunrun
Sunrun
1 month ago

Certified Field Performance Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Perform advanced troubleshooting and complex service diagnosis for residential solar and storage systems while managing warranty and service scheduling. Coordinate with field and branch leaders to allocate labor for warranty/service projects, train and develop other Field Performance team members, and lead regular best-practice meetings. Meet field performance KPIs such as turnaround time and dispatch metrics, support onboarding, and assist with inspections and site audits as assigned. Must hold an electrical journeyman license/equivalent certification per local requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Organize, lead, and maintain the warranty and service schedule.
  • •Troubleshoot and diagnose complex service issues for field installations and systems.
  • •Train and develop Field Service Technicians and Field Communications Technicians, including onboarding new team members.
  • •Lead regular meetings to align and train the local field service team on best practices.
  • •Exceed field performance KPIs (turnaround time, experience rating, dispatches) and assist with inspections and site audits when assigned.

Pay and Benefits

Salary: 30.51 - 40.67 hourly

Key Requirements

  • •3+ years of field construction experience, including at least 1 year as a service technician in the solar industry.
  • •High school diploma is required.
  • •Valid electrical Journeyman license/Electrician certification (or equivalent, e.g., wireman license) per local and state requirements.
  • •Working knowledge of NEC and applicable codes and standards.
  • •Preferred: PV design or PV electrical experience.
Experience:3+ yearsSolar industryResidential energyField service
Education:High School
Skills:Training and developmentCustomer serviceCommunicationOrganizational skillsProblem solving
Licenses:Journeyman LicenseWireman license
Certifications:Electrical Journeyman certification
Tech Stack:NECPV systemsSingle line drawings

Company Brief

Sunrun
Provides residential solar, battery storage, and energy services that help homeowners generate and manage clean electricity. Sunrun designs, installs, finances, and maintains home solar systems and related products across the United States.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
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