Success Guide - Tech Touch

Salesforce
Tokyo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Collaboration","Time-management","Data-analysis"]

Plan and execute digital customer marketing programs within the Salesforce Customer Success team. Own digital channels (website, social, email), coordinate content creation and curation, run campaigns and measure impact to boost customer engagement, and support events and community initiatives like user groups. Collaborate with cross-functional teams, apply data-driven insights, and continuously optimize content and campaigns to maximize product adoption and renewal.

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FursaFursa
Salesforce
Salesforce
3 months ago

Success Guide - Tech Touch

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Plan and execute digital customer marketing programs within the Salesforce Customer Success team. Own digital channels (website, social, email), coordinate content creation and curation, run campaigns and measure impact to boost customer engagement, and support events and community initiatives like user groups. Collaborate with cross-functional teams, apply data-driven insights, and continuously optimize content and campaigns to maximize product adoption and renewal.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage and optimize digital channels (website, social media, email) to engage customers and promote Salesforce content.
  • •Plan, curate, and coordinate content with internal teams to support customer understanding and product adoption.
  • •Execute marketing campaigns and initiatives, and analyze results to drive continuous improvement.
  • •Support events, webinars, videos, and user groups to foster customer learning and community.
  • •Collaborate with cross-functional teams to deliver high-quality, relevant content and data-driven improvements.

Key Requirements

  • •Self-starter with the ability to plan, execute and involve teammates to achieve goals.
  • •Ability to identify workflow improvements and propose them to increase daily efficiency.
  • •Ability to prioritize multiple tasks and work planfully.
  • •Ability to collect and analyze data to derive insights and propose improvements to leadership.
  • •Proactive willingness to learn and grow; knowledge of Salesforce products (Sales Cloud, Slack, Tableau) and digital marketing tools is a plus.
Experience:SaaSB2BMarketing
Skills:CommunicationProblem-solvingCollaborationTime-managementData-analysis
Languages:Japanese
Tech Stack:Sales CloudSlackTableauGoogle AnalyticsFigmaPhotoshopIllustratorCamtasiaCMS

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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