Customer Service Representative

Yeti Holdings
Melbourne
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Communication","Rapport-building","Problem-solving","Attention to detail","Teamwork"]

Support customers across email, phone, and chat for orders, products, shipping, returns, and warranty claims. Investigate issues, resolve inquiries within service levels, and escalate complex cases while owning the customer experience. Educate customers on products and provide recommendations, troubleshoot product concerns, and process returns and account updates accurately. Collaborate with cross-functional partners, document details in customer service systems, and contribute to continuous improvement.

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FursaFursa
Yeti Holdings
Yeti Holdings
2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support customers across email, phone, and chat for orders, products, shipping, returns, and warranty claims. Investigate issues, resolve inquiries within service levels, and escalate complex cases while owning the customer experience. Educate customers on products and provide recommendations, troubleshoot product concerns, and process returns and account updates accurately. Collaborate with cross-functional partners, document details in customer service systems, and contribute to continuous improvement.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver exceptional customer experiences across email, phone, and chat.
  • •Respond to inquiries accurately and within established service levels.
  • •Investigate and resolve issues related to orders, products, shipping, returns, and warranty claims.
  • •Process returns, warranty claims, product registrations, and customer account updates; maintain accurate customer records.
  • •Collaborate with cross-functional partners, share recurring feedback themes, and support business priorities.

Key Requirements

  • •Greater than 4 years of relevant experience in customer service, retail support, or a related role.
  • •Strong written and verbal communication skills with the ability to build rapport.
  • •Demonstrated ability to deliver outstanding customer experiences in a fast-paced environment.
  • •Strong attention to detail and ability to manage multiple priorities.
  • •Comfortable learning customer service systems/CRM platforms and using Microsoft Office applications.
Experience:4+ years
Skills:CommunicationRapport-buildingProblem-solvingAttention to detailTeamwork
Tech Stack:CRMMicrosoft Office

Company Brief

Yeti Holdings
Designs, manufactures, and sells premium outdoor lifestyle products including durable coolers, drinkware, backpacks, and accessories. Known for high-performance, rugged products targeted at outdoor enthusiasts, anglers, and campers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Austin, United States
Founded: 2006
WebsiteLinkedIn