Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own the technical relationship for enterprise accounts from kickoff through full platform adoption, using account health and adoption as success metrics. Configure and deploy monitoring, alerting, and automation within customer environments; set up monitoring/RMM tooling and tune systems. Troubleshoot network, security, and infrastructure issues with hands-on speed, script workflows to reduce manual effort, and translate customer needs into product improvements. Support renewals/expansions and occasionally assist on new-business calls.

Location: Argentina, Brazil, Chile, Colombia, Costa Rica, India, United Kingdom, Mexico, Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the technical relationship for enterprise accounts from kickoff through full platform adoption, focused on account health and adoption.
•Configure and deploy monitoring, alerting, and automation policies within customer environments.
•Set up and tune systems across monitoring and RMM tooling to drive hands-on outcomes.
•Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision.
•Translate between customers and the product team by validating feasibility, feeding insights into product improvements, and supporting renewals/expansions.

Key Requirements

•3+ years in a hands-on technical role (5+ years preferred) at an MSP or as a corporate IT administrator.
•Direct practical experience with scripting, server administration, and network deployment, including firewalls.
•Hands-on experience with monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya.
•Ability to configure, troubleshoot, and resolve technical issues independently without escalating.
•Strong communication skills to translate technical detail for both customers and internal product teams.

Experience:3+ yearsMSPIT securitySaaSNetworkRMM

Skills:CommunicationProblem-solvingTroubleshootingTechnical translation

Tech Stack:SolarWindsAuvikDynatraceKaseyaRMMMonitoringAlertingAutomationFirewalls

Company Brief

CommandLink

Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.

Industry: Telecommunications

Website

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CommandLink

3 weeks ago

Customer Success Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Argentina, Brazil, Chile, Colombia, Costa Rica, India, United Kingdom, Mexico, Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own the technical relationship for enterprise accounts from kickoff through full platform adoption, focused on account health and adoption.
•Configure and deploy monitoring, alerting, and automation policies within customer environments.
•Set up and tune systems across monitoring and RMM tooling to drive hands-on outcomes.
•Troubleshoot network, security, and infrastructure issues alongside customers with speed and precision.
•Translate between customers and the product team by validating feasibility, feeding insights into product improvements, and supporting renewals/expansions.

Key Requirements

•3+ years in a hands-on technical role (5+ years preferred) at an MSP or as a corporate IT administrator.
•Direct practical experience with scripting, server administration, and network deployment, including firewalls.
•Hands-on experience with monitoring and RMM platforms such as SolarWinds, Auvik, Dynatrace, or Kaseya.
•Ability to configure, troubleshoot, and resolve technical issues independently without escalating.
•Strong communication skills to translate technical detail for both customers and internal product teams.

Experience:3+ yearsMSPIT securitySaaSNetworkRMM

Skills:CommunicationProblem-solvingTroubleshootingTechnical translation

Tech Stack:SolarWindsAuvikDynatraceKaseyaRMMMonitoringAlertingAutomationFirewalls

Company Brief

CommandLink

Industry: Telecommunications

Website