18 hours ago

Client Service (Azcapotzalco, Ciudad de México, MX, 02230)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Manage service support for high-value Global Liquidity and Cash Management (GLCM) clients, acting as a liaison to resolve daily cash management enquiries and identify tailored solutions. Be accountable for client service excellence by tracking and resolving issues, escalating material concerns, handling client escalations, and coordinating with Sales, Relationship Management, Product Management, Implementations, and Operations to deliver an end-to-end customer journey.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Deliver client service excellence for a dedicated portfolio of high-value GLCM clients while effectively managing risks and issues.
•Serve as a GLCM consultant to resolve day-to-day cash management enquiries and identify customized solutions.
•Handle enquiries for wire transfers, ACH, cheques, commercial cards, statements, billing, reporting, receivables (e.g., Lockbox), and other core services.
•Open and manage daily cases to track enquiries through resolution within agreed timelines; escalate material concerns to management as appropriate.
•Manage client escalations and coordinate with internal partners (e.g., Sales, Product Management, Implementations, Operations) to achieve quick resolution and complete required documentation.

Pay and Benefits

Perks:Paid Leave

Key Requirements

•3–5 years’ experience in financial services or customer service (global cash management experience preferred).
•Bachelor’s degree in business or related field (or equivalent work experience).
•Knowledge of Cash Management products and services and strong business acumen/commercial awareness.
•Preferred experience with local regulatory requirements related to Anti-Money Laundering (AML) and/or Sanctions Compliance.
•Proficiency with Microsoft Word, Outlook, and Excel; strong communication, analytical, problem-solving, and relationship-building skills.

Experience:3-5 yearsFinancial servicesCustomer serviceCash management

Education:Bachelor's

Skills:Customer serviceRisk managementEscalation managementCommunicationRelationship buildingAnalytical problem-solvingTime managementStakeholder management

Tech Stack:Microsoft WordMicrosoft OutlookMicrosoft Excel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

18 hours ago

Client Service (Azcapotzalco, Ciudad de México, MX, 02230)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Deliver client service excellence for a dedicated portfolio of high-value GLCM clients while effectively managing risks and issues.
•Serve as a GLCM consultant to resolve day-to-day cash management enquiries and identify customized solutions.
•Handle enquiries for wire transfers, ACH, cheques, commercial cards, statements, billing, reporting, receivables (e.g., Lockbox), and other core services.
•Open and manage daily cases to track enquiries through resolution within agreed timelines; escalate material concerns to management as appropriate.
•Manage client escalations and coordinate with internal partners (e.g., Sales, Product Management, Implementations, Operations) to achieve quick resolution and complete required documentation.

Pay and Benefits

Perks:Paid Leave

Key Requirements

•3–5 years’ experience in financial services or customer service (global cash management experience preferred).
•Bachelor’s degree in business or related field (or equivalent work experience).
•Knowledge of Cash Management products and services and strong business acumen/commercial awareness.
•Preferred experience with local regulatory requirements related to Anti-Money Laundering (AML) and/or Sanctions Compliance.
•Proficiency with Microsoft Word, Outlook, and Excel; strong communication, analytical, problem-solving, and relationship-building skills.

Experience:3-5 yearsFinancial servicesCustomer serviceCash management

Education:Bachelor's

Skills:Customer serviceRisk managementEscalation managementCommunicationRelationship buildingAnalytical problem-solvingTime managementStakeholder management

Tech Stack:Microsoft WordMicrosoft OutlookMicrosoft Excel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn