DoorDash US

1 month ago

Senior Manager, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Credit & Refunds Resolutions team within DoorDash's Customer Experience organization. Develop and scale an AI-integrated compensation decision function that reduces costs while driving growth across support and fraud domains. Define strategic priorities, analyze performance, align stakeholders, and translate insights into actionable plans. Build a high-performing team and partner with Product, Engineering, Analytics, and Operations to optimize outcomes.

Location: New York, San Francisco, Seattle, Los Angeles, Chicago

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Shape and drive the strategy and vision of Consumer resolutions and key partnerships, aligning short- and long-term priorities
•Drive the strategy for C&R resolutions
•Own key business results and present outcomes to leadership, while empowering your team to grow in their careers
•Own and lead large-scale, multi-organizational initiatives that drive step-function impact across the business, aligning diverse stakeholders and ensuring end-to-end execution
•Break down ambiguous problems, identify root causes, and implement scalable solutions

Pay and Benefits

Salary: USD 143,400 - 210,900 annually

Equity and Bonus:Equity

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid ParentalWellness StipendCommuter Benefits

Key Requirements

•8+ years of experience in strategy, management consulting, product, or a related field; experience in support strategy is a plus
•Proven track record of leading cross-functional initiatives and delivering results
•Strong problem solving skills; ability to break down complex, ambiguous challenges and drive solutions
•Highly analytical and comfortable using data to inform decisions (e.g., SQL, Excel, or similar tools)
•Experience managing and developing teams of two or more people, including coaching and building leadership bench

Experience:8+ yearsStrategyManagement consultingProductCross-functional leadershipAnalytics

Skills:LeadershipProblem-solvingCommunicationInfluenceStrategic thinking

Languages:English

Tech Stack:SQLExcelAIData analytics

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

1 month ago

Senior Manager, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York, San Francisco, Seattle, Los Angeles, Chicago

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Shape and drive the strategy and vision of Consumer resolutions and key partnerships, aligning short- and long-term priorities
•Drive the strategy for C&R resolutions
•Own key business results and present outcomes to leadership, while empowering your team to grow in their careers
•Own and lead large-scale, multi-organizational initiatives that drive step-function impact across the business, aligning diverse stakeholders and ensuring end-to-end execution
•Break down ambiguous problems, identify root causes, and implement scalable solutions

Pay and Benefits

Salary: USD 143,400 - 210,900 annually

Equity and Bonus:Equity

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid ParentalWellness StipendCommuter Benefits

Key Requirements

•8+ years of experience in strategy, management consulting, product, or a related field; experience in support strategy is a plus
•Proven track record of leading cross-functional initiatives and delivering results
•Strong problem solving skills; ability to break down complex, ambiguous challenges and drive solutions
•Highly analytical and comfortable using data to inform decisions (e.g., SQL, Excel, or similar tools)
•Experience managing and developing teams of two or more people, including coaching and building leadership bench

Experience:8+ yearsStrategyManagement consultingProductCross-functional leadershipAnalytics

Skills:LeadershipProblem-solvingCommunicationInfluenceStrategic thinking

Languages:English

Tech Stack:SQLExcelAIData analytics

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn