Manager, Product Management - Customer Assist Observability

Discover Financial
New York, Richmond
Workplace: OnsiteFull timeUSD 164,800 - 188,100 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Human-centered design","Cross-functional leadership","Integrated problem solving","Business analysis","Organizational alignment"]

Lead product strategy for Autonomous AI customer assist observability, focusing on alerting, traceability, logging, automated controls, and system observability. Partner cross-functionally to design scalable, technology-driven architectures that deliver real-time alerts, improve compliance, and significantly reduce incident recovery times. Use human-centered design and integrated problem-solving to translate complex challenges into an iterative roadmap driven by analytics that mitigates risk and accelerates investment in the AI space.

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Discover Financial
Discover Financial
1 month ago

Manager, Product Management - Customer Assist Observability

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Last checked: 58 minutes agoStatus: Live

Job Summary

Lead product strategy for Autonomous AI customer assist observability, focusing on alerting, traceability, logging, automated controls, and system observability. Partner cross-functionally to design scalable, technology-driven architectures that deliver real-time alerts, improve compliance, and significantly reduce incident recovery times. Use human-centered design and integrated problem-solving to translate complex challenges into an iterative roadmap driven by analytics that mitigates risk and accelerates investment in the AI space.
Location: New York, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Spearhead the strategy for system safety, automated controls, and robust observability for an Autonomous AI product.
  • •Partner cross-functionally to build scalable, technology-driven architectures for real-time alerting and observability.
  • •Ensure compliance and help drastically reduce incident recovery times.
  • •Translate complex challenges into an iterative, business-focused product roadmap.
  • •Use deep-dive analytics to mitigate risks, uncover opportunities, and drive strategic investments.

Pay and Benefits

Salary: USD 164,800 - 188,100 annually

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field (or business/marketing) or Bachelor’s degree in any field with 3 years of Product Management experience.
  • •Experience with Product Management.
  • •Ability to translate business strategy and analysis into consumer-facing digital products.
  • •Demonstrated human-centered approach to internal and external customer needs.
  • •Ability to lead cross-functional teams and drive organizational alignment.
Skills:Human-centered designCross-functional leadershipIntegrated problem solvingBusiness analysisOrganizational alignment

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn