Field Technical Support Associate 2

HP
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Problem-solving","Communication","Teamwork","Time management"]

Deliver tailored post-sales software services to local accounts, respond to a range of queries, and monitor proactively to prevent issues. Troubleshoot IT infrastructure problems, adhere to standards, and support operational plans while performing tasks under supervision to maintain high customer satisfaction.

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FursaFursa
HP
HP
10 months ago

Field Technical Support Associate 2

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver tailored post-sales software services to local accounts, respond to a range of queries, and monitor proactively to prevent issues. Troubleshoot IT infrastructure problems, adhere to standards, and support operational plans while performing tasks under supervision to maintain high customer satisfaction.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide tailored post-sales software services to local accounts and respond to a range of queries.
  • •Utilize proactive monitoring to anticipate and prevent issues, ensuring high customer satisfaction.
  • •Troubleshoot IT infrastructure problems and adhere to established standards.
  • •Support operational plans and complete assigned tasks under supervision.
  • •Coordinate with customers and internal teams to resolve incidents promptly.

Key Requirements

  • •Must have strong problem-solving and customer-service orientation to address IT-related queries and incidents.
  • •Experience in troubleshooting IT infrastructure issues and following standard operating procedures.
  • •Ability to monitor systems proactively to prevent problems and ensure service levels are met.
  • •Willingness to work under supervision and support field operations with timely issue resolution.
  • •Strong communication skills to coordinate with local accounts and internal teams.
Experience:IT supportPost-sales servicesInfrastructure
Skills:Customer serviceProblem-solvingCommunicationTeamworkTime management

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
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