Customer Solutions Program Manager

Lumafield
Boston
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 10+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Problem-solving","Organizational skills","Process improvement"]

Own end-to-end delivery of customer-facing technical solutions that combine hardware and software for manufacturing and engineering challenges. Lead multi-week projects and larger multi-solution programs across customer organizations and product lines, defining scope, requirements, and priorities with customers. Coordinate with product and engineering teams, manage risks, timelines, and change management, and drive process improvement through scalable frameworks and lessons learned.

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Lumafield
Lumafield
1 month ago

Customer Solutions Program Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own end-to-end delivery of customer-facing technical solutions that combine hardware and software for manufacturing and engineering challenges. Lead multi-week projects and larger multi-solution programs across customer organizations and product lines, defining scope, requirements, and priorities with customers. Coordinate with product and engineering teams, manage risks, timelines, and change management, and drive process improvement through scalable frameworks and lessons learned.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end program delivery for customer solutions involving hardware, software application development, and multiple system integrations
  • •Collaborate with customers to define scope, requirements, and priorities with a focus on driving business value
  • •Coordinate with product and engineering teams to define requirements and execute delivery
  • •Own scope and timelines by developing project plans, identifying and mitigating risks, and communicating early and often
  • •Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks

Pay and Benefits

Perks:Health Insurance401kParental LeavePaid Leave

Key Requirements

  • •10+ years of experience, including time as an engineer in a manufacturing environment and experience in project/program management or comparable technical environments
  • •B.S. in engineering
  • •Expertise in industrial or process engineering, including advising on process improvement and lean manufacturing optimization
  • •Proven problem-solving in ambiguous situations and ability to navigate shifting scope due to changing product designs
  • •Strong organizational skills and experience managing and communicating with a range of stakeholders with differing priorities
Experience:10+ yearsManufacturingProject managementProgram managementIndustrial engineering
Education:Bachelor's in engineering
Skills:CommunicationStakeholder managementProblem-solvingOrganizational skillsProcess improvement
Tech Stack:Industrial CT scanningX-ray captureComputer visionWeb-based collaborationAI-driven tools

Eligibility

Nationality:US National

Company Brief

Lumafield
Provides industrial 3D X-ray (CT) scanning hardware and software with AI-powered analytics for nondestructive inspection, quality assurance, and reverse engineering across manufacturing and electronics industries.
Industry: Industrial Machinery
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Cambridge, United States
WebsiteLinkedIn