IT Engineer, MENA

Brain Co.
Abu Dhabi, Doha
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Communication","Organizational skills","Independence","Proactive problem-solving"]

Own frontline IT operations for a growing 70+ person team, delivering first-line help desk support for hardware, software, and account issues across macOS and Windows. Manage Day 1 onboarding and offboarding, including Okta provisioning and access requests with a tight SLA. Support MENA office AV, troubleshoot network connectivity, and route higher-tier requests for resolution. Maintain runbooks and self-service resources to reduce repeat tickets.

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FursaFursa
Brain Co.
Brain Co.
3 months ago

IT Engineer, MENA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own frontline IT operations for a growing 70+ person team, delivering first-line help desk support for hardware, software, and account issues across macOS and Windows. Manage Day 1 onboarding and offboarding, including Okta provisioning and access requests with a tight SLA. Support MENA office AV, troubleshoot network connectivity, and route higher-tier requests for resolution. Maintain runbooks and self-service resources to reduce repeat tickets.
Location: Abu Dhabi, Doha
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide first-line help desk support for hardware, software, and account issues for a 70+ person team across macOS and Windows.
  • •Own Day 1 onboarding end-to-end, including accounts, devices, and Okta provisioning workflows.
  • •Run offboarding on last days by disabling accounts, revoking access, and recovering equipment with audit-ready logs.
  • •Manage the access request queue, fulfill approved requests within a 2-hour SLA, and route Tier 2/3 requests for resolution.
  • •Support MENA offices with conference room AV setup/troubleshooting and help maintain office network infrastructure.

Key Requirements

  • •2+ years of IT support or helpdesk experience, ideally in a startup environment.
  • •Comfort working with Okta, including provisioning, groups, and SSO troubleshooting.
  • •Experience running onboarding and offboarding workflows with security and access stakes in mind.
  • •Strong organization and reliability for managing an access request queue without missing deadlines.
  • •Clear communication with non-technical employees and proactive issue escalation.
Experience:2+ years
Skills:CommunicationOrganizational skillsIndependenceProactive problem-solving
Tech Stack:MacOSWindowsOktaSSOGoogle WorkspaceJamfKandjiSOC 2PythonBash

Company Brief

Brain Co.
Brain Co. builds agent-native operating systems for regulated institutions across government, health, insurance, finance, and enterprise. Its platform emphasizes secure deployment, workflow integration, and AI applications tailored to complex operational environments.
Industry: AI & Machine Learning
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2026
WebsiteLinkedIn