3 months ago

Technical Support Specialist - Freelance, Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support a global hospitality SaaS platform by providing timely live-chat and multi-channel technical assistance to hosts and property managers. Resolve product issues, guide setup of AI features and integrations, document incidents, and maintain high-quality customer care while collaborating with global teams in a fully remote, freelance capacity.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide Customer Support via Live Chat (Primary Channel) with professionalism and speed
•Diagnose and resolve issues related to calendar syncing, channel integrations, and smart device connectivity
•Guide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking features
•Maintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systems
•Follow internal support procedures and quality guidelines to deliver consistent service and collaborate with team members to resolve complex concerns

Pay and Benefits

Salary: USD 2.5 - 5 hourly

Key Requirements

•Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)
•Native-level English proficiency (C2) with exceptional written and verbal communication skills
•Proven ability to adjust tone and communication style based on customer context—from professional to personable
•Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues
•Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams

Experience:1+ yearsSaaSHospitalityShort-term rental

Skills:CommunicationProblem-solvingCustomer serviceMulti-taskingAttention to detail

Languages:English

Tech Stack:CRMLive chatAICalendar integrationsAirbnbVRBOBooking.comTicketing systems

Company Brief

Magic

Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Magic

3 months ago

Technical Support Specialist - Freelance, Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide Customer Support via Live Chat (Primary Channel) with professionalism and speed
•Diagnose and resolve issues related to calendar syncing, channel integrations, and smart device connectivity
•Guide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking features
•Maintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systems
•Follow internal support procedures and quality guidelines to deliver consistent service and collaborate with team members to resolve complex concerns

Pay and Benefits

Salary: USD 2.5 - 5 hourly

Key Requirements

•Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)
•Native-level English proficiency (C2) with exceptional written and verbal communication skills
•Proven ability to adjust tone and communication style based on customer context—from professional to personable
•Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues
•Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams

Experience:1+ yearsSaaSHospitalityShort-term rental

Skills:CommunicationProblem-solvingCustomer serviceMulti-taskingAttention to detail

Languages:English

Tech Stack:CRMLive chatAICalendar integrationsAirbnbVRBOBooking.comTicketing systems

Company Brief

Magic

Industry: Professional Services

Company Size: Large (251 to 1,000 employees)

Revenue: USD 50M to 100M

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.3

Website LinkedIn Glassdoor