Operations Associate - Managed Support (Includes Weekend Rotation)

Stripe
Mexico City
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Communication","Problem-solving","Collaboration","Organization","Prioritization"]

Join Stripe’s Delivery Centers to design, implement, and grow global operations. You’ll troubleshoot external user issues, analyze processes to scale operations, and collaborate with cross-functional teams to improve products and messaging. You’ll gain deep insights into how thousands of Stripe customers scale, help build a new operational culture, and play a front-line role in shaping Stripe’s growth in a dynamic, fast-moving environment.

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Stripe
Stripe
2 months ago

Operations Associate - Managed Support (Includes Weekend Rotation)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Join Stripe’s Delivery Centers to design, implement, and grow global operations. You’ll troubleshoot external user issues, analyze processes to scale operations, and collaborate with cross-functional teams to improve products and messaging. You’ll gain deep insights into how thousands of Stripe customers scale, help build a new operational culture, and play a front-line role in shaping Stripe’s growth in a dynamic, fast-moving environment.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Troubleshoot and solve external user issues
  • •Analyze our processes and instigate changes to help scale our operations and improve user experience
  • •Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
  • •Gain unique insights into how thousands of businesses on Stripe scale and operate
  • •Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization

Key Requirements

  • •You have a user first mindset and are energized by the challenge of solving difficult problems
  • •You have excellent communication skills, both written and verbally
  • •You excel in analytical thinking and problem solving
  • •You might have prior experience in customer service or internal/external user facing operations
  • •You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges
Experience:FintechPayments
Skills:CommunicationProblem-solvingCollaborationOrganizationPrioritization
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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