GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide onsite IT support for a federal customer, managing ServiceNow ticket resolution through on-call coverage. Coordinate troubleshooting across networks, servers, software, and applications, including system maintenance, hardware component replacement, and OS patching/updates via SCCM Software Center. Support remote telework/home users by ensuring access through VPN/Citrix, assist with user relocation, device encryption, cabling, and tier 2 hardware/software troubleshooting. Deliver onsite training and help support network and security operations groups.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support by identifying, researching, and resolving technical problems via the ServiceNow ticketing system.
•Perform onsite IT operations/maintenance for networks and servers, including routine system maintenance, hardware configuration, and component replacement.
•Install operating system patches/upgrades via SCCM Software Center and support telework/home users remotely.
•Ensure user applications work over VPN and/or Citrix; support user relocation requests and device encryption.
•Provide local onsite cabling, enterprise group support (network/security operations centers), wireless services, and assist with asset inventory and disposal preparation.

Travel: Low travel

Pay and Benefits

Salary: USD 25.5 hourly

Key Requirements

•High school with 0-2 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).

Education:High School

Skills:Problem-solvingAnalytical abilitiesTechnical proficiency

Certifications:Microsoft Operating SystemsCompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:En-us

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshAppleOperating system patchesOS upgradesNetwork switchesRoutersWireless servicesVideo conferencing

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

5 months ago

IT Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•Provide on-call support by identifying, researching, and resolving technical problems via the ServiceNow ticketing system.
•Perform onsite IT operations/maintenance for networks and servers, including routine system maintenance, hardware configuration, and component replacement.
•Install operating system patches/upgrades via SCCM Software Center and support telework/home users remotely.
•Ensure user applications work over VPN and/or Citrix; support user relocation requests and device encryption.
•Provide local onsite cabling, enterprise group support (network/security operations centers), wireless services, and assist with asset inventory and disposal preparation.

Travel: Low travel

Pay and Benefits

Salary: USD 25.5 hourly

Key Requirements

•High school with 0-2 years (or commensurate experience).
•US Citizen.
•High degree of technical proficiency.
•Excellent problem-solving skills and analytical abilities.
•Minimum 6 months troubleshooting Apple Macintosh software and hardware in a customer service role (preferred).

Education:High School

Skills:Problem-solvingAnalytical abilitiesTechnical proficiency

Certifications:Microsoft Operating SystemsCompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+

Languages:En-us

Tech Stack:ServiceNowSCCMSCCM Software CenterVPNCitrixApple MacintoshAppleOperating system patchesOS upgradesNetwork switchesRoutersWireless servicesVideo conferencing

Eligibility

Nationality:US National

Security Clearance:Public Trust

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn