Contact Centre Representative II (Guangzhou, GD, CN, 510170)

HSBC
Guangzhou
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Data analysis","Communication","Teamwork","Goal orientation"]

Handle inbound and/or outbound customer inquiries in a call centre environment, delivering high-quality service while meeting both quantitative and qualitative performance targets in line with business guidelines and regulations. Track team business reports and indicators to support team goals, manage work with planning and prioritization, and maintain effective individual and team communication. Perform well against work targets while meeting language requirements for service delivery.

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative II (Guangzhou, GD, CN, 510170)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle inbound and/or outbound customer inquiries in a call centre environment, delivering high-quality service while meeting both quantitative and qualitative performance targets in line with business guidelines and regulations. Track team business reports and indicators to support team goals, manage work with planning and prioritization, and maintain effective individual and team communication. Perform well against work targets while meeting language requirements for service delivery.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Handle inbound and/or outbound customer inquiries in a call centre environment.
  • •Deliver high-quality customer service and achieve both quantitative and qualitative performance targets in line with business policies and regulations.
  • •Understand team business reports and indicators and help the team meet business standards by improving personal capability.
  • •Plan and prioritize work with sequence.
  • •Maintain high-quality service and support team execution through effective communication and collaboration.

Key Requirements

  • •Handle customer inquiries efficiently in a call centre (inbound and/or outbound) environment.
  • •Maintain clear, well-structured thinking with good data analysis and interpretation ability.
  • •Demonstrate effective communication with both individuals and teams.
  • •Build strong teamwork and reliably complete assigned work targets.
  • •Good spoken and written English, Cantonese, and Mandarin.
Skills:Customer serviceData analysisCommunicationTeamworkGoal orientation
Languages:EnglishCantoneseMandarinChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn