Maven Clinic

1 month ago

Senior Staff Product Manager, Member & AI Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Senior Staff PM responsible for owning the Member & AI Experience surface, including conversational AI, homepage, community, and proactive guidance. Leads the AI layer across Maven’s programs, partnering with clinical product teams to deliver coherent, high-velocity, data-driven experiments and a robust eval framework. Defines architecture for member-facing experiences and drives engagement analytics.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the member experience surface: conversational AI, homepage, community, and the non-clinical touchpoints that define how members engage with Maven day-to-day
•Own the AI and conversational experience layer: how Maven guides members proactively, responds to their questions, and navigates them to the right care at the right moment
•Architect the agentic product architecture for member-facing experiences: when Maven leads, when it responds, what it says, and how it escalates to a clinical team or provider
•Establish an eval-driven development workflow: quality metrics for AI outputs, instrumented and iterated at high velocity
•Own the community roadmap and drive engagement on an existing surface with real member activity

Pay and Benefits

Salary: 245,000 - 340,000 annually

Equity and Bonus:Equity

Perks:Parental Leave401kEquityHybrid WorkLearning Budget

Key Requirements

•7+ years in product, with direct experience building consumer-facing products and conversational AI or agentic systems in production
•Deep technical fluency: prompt engineering, eval frameworks, RAG, agent orchestration — well enough to spec and ship
•Strong consumer product instincts — you understand what makes a member experience feel coherent, trustworthy, and worth returning to
•Strong data skills: engagement instrumentation, AI quality metrics, communicating findings across clinical, engineering, and growth
•Experience owning community or social surfaces is a plus — you understand how to build for a population, not just an individual session

Experience:7+ yearsHealthcareAISaaSDigital health

Skills:Conversational AIProduct managementLLMPrompt engineeringData analysisEngagement metricsAI quality metricsCommunity building

Languages:English

Tech Stack:LLMPrompt engineeringEval frameworksRAGAgent orchestrationConversational AI

Company Brief

Maven Clinic

Maven Clinic is a virtual-first women’s and family healthcare platform offering telehealth services, care navigation, and employer-sponsored programs covering fertility, pregnancy, postpartum, pediatrics, and family planning.

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: New York, United States

Founded: 2014

Website LinkedIn

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Maven Clinic

1 month ago

Senior Staff Product Manager, Member & AI Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the member experience surface: conversational AI, homepage, community, and the non-clinical touchpoints that define how members engage with Maven day-to-day
•Own the AI and conversational experience layer: how Maven guides members proactively, responds to their questions, and navigates them to the right care at the right moment
•Architect the agentic product architecture for member-facing experiences: when Maven leads, when it responds, what it says, and how it escalates to a clinical team or provider
•Establish an eval-driven development workflow: quality metrics for AI outputs, instrumented and iterated at high velocity
•Own the community roadmap and drive engagement on an existing surface with real member activity

Pay and Benefits

Salary: 245,000 - 340,000 annually

Equity and Bonus:Equity

Perks:Parental Leave401kEquityHybrid WorkLearning Budget

Key Requirements

•7+ years in product, with direct experience building consumer-facing products and conversational AI or agentic systems in production
•Deep technical fluency: prompt engineering, eval frameworks, RAG, agent orchestration — well enough to spec and ship
•Strong consumer product instincts — you understand what makes a member experience feel coherent, trustworthy, and worth returning to
•Strong data skills: engagement instrumentation, AI quality metrics, communicating findings across clinical, engineering, and growth
•Experience owning community or social surfaces is a plus — you understand how to build for a population, not just an individual session

Experience:7+ yearsHealthcareAISaaSDigital health

Skills:Conversational AIProduct managementLLMPrompt engineeringData analysisEngagement metricsAI quality metricsCommunity building

Languages:English

Tech Stack:LLMPrompt engineeringEval frameworksRAGAgent orchestrationConversational AI

Company Brief

Maven Clinic

Industry: HealthTech

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: New York, United States

Founded: 2014

Website LinkedIn