Senior Staff Product Manager, Member & AI Experience

Maven Clinic
United States
Workplace: RemoteFull time245,000 - 340,000 annuallyFunction: Product ManagementExperience: 7+ yearsSkills: ["Conversational AI","Product management","LLM","Prompt engineering","Data analysis","Engagement metrics","AI quality metrics","Community building"]

Senior Staff PM responsible for owning the Member & AI Experience surface, including conversational AI, homepage, community, and proactive guidance. Leads the AI layer across Maven’s programs, partnering with clinical product teams to deliver coherent, high-velocity, data-driven experiments and a robust eval framework. Defines architecture for member-facing experiences and drives engagement analytics.

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Maven Clinic
Maven Clinic
3 months ago

Senior Staff Product Manager, Member & AI Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Senior Staff PM responsible for owning the Member & AI Experience surface, including conversational AI, homepage, community, and proactive guidance. Leads the AI layer across Maven’s programs, partnering with clinical product teams to deliver coherent, high-velocity, data-driven experiments and a robust eval framework. Defines architecture for member-facing experiences and drives engagement analytics.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the member experience surface: conversational AI, homepage, community, and the non-clinical touchpoints that define how members engage with Maven day-to-day
  • •Own the AI and conversational experience layer: how Maven guides members proactively, responds to their questions, and navigates them to the right care at the right moment
  • •Architect the agentic product architecture for member-facing experiences: when Maven leads, when it responds, what it says, and how it escalates to a clinical team or provider
  • •Establish an eval-driven development workflow: quality metrics for AI outputs, instrumented and iterated at high velocity
  • •Own the community roadmap and drive engagement on an existing surface with real member activity

Pay and Benefits

Salary: 245,000 - 340,000 annually
Equity and Bonus:Equity
Perks:Parental Leave401kEquityHybrid WorkLearning Budget

Key Requirements

  • •7+ years in product, with direct experience building consumer-facing products and conversational AI or agentic systems in production
  • •Deep technical fluency: prompt engineering, eval frameworks, RAG, agent orchestration — well enough to spec and ship
  • •Strong consumer product instincts — you understand what makes a member experience feel coherent, trustworthy, and worth returning to
  • •Strong data skills: engagement instrumentation, AI quality metrics, communicating findings across clinical, engineering, and growth
  • •Experience owning community or social surfaces is a plus — you understand how to build for a population, not just an individual session
Experience:7+ yearsHealthcareAISaaSDigital health
Skills:Conversational AIProduct managementLLMPrompt engineeringData analysisEngagement metricsAI quality metricsCommunity building
Languages:English
Tech Stack:LLMPrompt engineeringEval frameworksRAGAgent orchestrationConversational AI

Company Brief

Maven Clinic
Maven Clinic is a virtual-first women’s and family healthcare platform offering telehealth services, care navigation, and employer-sponsored programs covering fertility, pregnancy, postpartum, pediatrics, and family planning.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn