1 month ago

Field Technical Support

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Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Deliver on-site and remote technical support for HP Indigo presses at customer sites, diagnosing hardware/software issues, installing and commissioning new presses, and providing on-press training to operators. Leverage AI and remote diagnostics to accelerate troubleshooting, mentor customers during ramp-up, and collaborate with Sales, Applications, and Customer Success to ensure uptime and long-term customer value.

Location: Montreal, Quebec, Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Install and commission HP Indigo digital presses at customer locations.
•Diagnose and resolve hardware, software, and process-related issues.
•Perform routine maintenance, upgrades, and press calibrations.
•Provide on-site and remote technical support.
•Maintain service records, technical documentation, and reports.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceDisability InsurancePaid Leave

Key Requirements

•6-8 years of related work experience, preferably with HP products in customer-facing environments, account management, on-site customer support, or mission-critical systems
•HP Indigo Certification(s) or prior experience with HP Indigo presses
•Familiarity with DFE/RIP software (e.g., HP Smart Stream, Esko, EFI)
•Knowledge of Lean or Six Sigma methodologies
•Multilingual skills are a plus

Experience:6-8 yearsPrintingManufacturing

Education:High School

Skills:CommunicationCustomer orientationProblem-solvingTrainingTeamwork

Certifications:HP Indigo Certification

Languages:EnglishFrench

Tech Stack:HP IndigoHP Smart StreamEskoEFILeanSix Sigma

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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