Director, Strategic Business Operations (BizOps)

Substack
San Francisco
Workplace: HybridFull timeUSD 200,000 - 300,000 annuallyFunction: Business OperationsExperience: 5-10 yearsSkills: ["First-principles thinking","Data-driven decision-making","Analytical rigor","Hands-on execution","Executive communication","High ownership","Leadership"]

Serve as a strategic co-pilot to the CEO and CFO, owning high-impact initiatives across product, growth, pricing, and creator economics. Lead hands-on, data-driven analysis of core metrics like churn, LTV, monetization, and conversion funnels, while conducting competitive and market research to identify expansion opportunities. Build and run an executive operating cadence (KPI tracking, reviews, alignment) and mentor a lean team of operators as Substack scales.

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FursaFursa
Substack
Substack
1 month ago

Director, Strategic Business Operations (BizOps)

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Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a strategic co-pilot to the CEO and CFO, owning high-impact initiatives across product, growth, pricing, and creator economics. Lead hands-on, data-driven analysis of core metrics like churn, LTV, monetization, and conversion funnels, while conducting competitive and market research to identify expansion opportunities. Build and run an executive operating cadence (KPI tracking, reviews, alignment) and mentor a lean team of operators as Substack scales.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Director level

Key Responsibilities

  • •Drive the business’s highest-impact initiatives across product, growth, pricing, and creator economics.
  • •Perform deep-dive analyses on core metrics (e.g., creator churn, reader LTV, network monetization, conversion funnels) to guide decisions.
  • •Conduct competitive analysis, market mapping, and strategic positioning to evaluate new opportunities and expansion vectors.
  • •Partner with the CEO and CFO to translate operational data into actionable executive decisions and board-level strategy.
  • •Design and run business cadence (KPI tracking, operational reviews, cross-functional alignment, objective-setting) and mentor a lean operator team.

Pay and Benefits

Salary: USD 200,000 - 300,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •5–10 years of work experience, including foundational experience at a top management consulting firm or investment bank, followed by high-impact BizOps/Strategy at a fast-growing tech company.
  • •Advanced SQL and strong quantitative modeling/data manipulation skills; comfortable using Excel/financial modeling and Python/R (a plus).
  • •Break down complex, messy problems into clear hypotheses and actionable frameworks before analyzing or building.
  • •Bias for action: own implementation end-to-end, not just recommendations or slide decks.
  • •Executive-level communication skills to influence senior executives, engineers, and creative partners with concise, direct messaging.
Experience:5-10 yearsManagement consultingInvestment bankingBizOpsStrategyFast-growing techPublishingMediaSubscriptions
Skills:First-principles thinkingData-driven decision-makingAnalytical rigorHands-on executionExecutive communicationHigh ownershipLeadership
Tech Stack:SQLExcelPythonR

Company Brief

Substack
Provides a platform for writers to publish subscription-based newsletters, manage paid subscriptions, and connect directly with readers through email and web publishing tools.
Industry: Publishing
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn