Middle School Technical Support Liaison

Stride Learning
Michigan
Workplace: RemoteFull timeUSD 18+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Organizational skills","Time management","Communication"]

Support newly enrolled middle school students and families during their first weeks with Michigan Great Lakes Virtual Academy by providing proactive onboarding, technical guidance, and ongoing follow-up. Serve as the primary onboarding contact, help with logging in, device setup, accounts, and the online school platform, and resolve technical barriers early. Coordinate with student support, attendance, and enrollment teams while maintaining accurate documentation and onboarding milestone tracking.

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FursaFursa
Stride Learning
Stride Learning
4 days ago

Middle School Technical Support Liaison

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Last checked: 5 hours agoStatus: Live

Job Summary

Support newly enrolled middle school students and families during their first weeks with Michigan Great Lakes Virtual Academy by providing proactive onboarding, technical guidance, and ongoing follow-up. Serve as the primary onboarding contact, help with logging in, device setup, accounts, and the online school platform, and resolve technical barriers early. Coordinate with student support, attendance, and enrollment teams while maintaining accurate documentation and onboarding milestone tracking.
Location: Michigan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary onboarding contact for newly enrolled middle school students and families and ensure the onboarding process is completed before instruction begins.
  • •Welcome families and establish a positive first impression while coordinating orientation activities and first-day readiness.
  • •Assist families with logging into school systems, device setup/troubleshooting, learning coach and student account access, and navigating the Online School (OLS).
  • •Identify and resolve technical barriers before they impact attendance or engagement, and monitor student participation during the first weeks of enrollment.
  • •Maintain accurate documentation of onboarding contacts and support provided, record onboarding milestones in school systems, and track completion to identify trends or recurring barriers.

Pay and Benefits

Salary: USD 18 hourly

Key Requirements

  • •High School Diploma AND 4 years of relevant work experience, or an equivalent combination of education and experience.
  • •Strong technology skills and strong written and verbal communication skills.
  • •Great organizational and time management skills.
  • •Experience using a student information system and/or other type of database.
  • •Proficiency in MS Excel, MS Word, and Outlook.
Experience:K-12Virtual learning
Education:High School
Skills:Organizational skillsTime managementCommunication
Tech Stack:MS ExcelMS WordOutlookStudent information systemDatabasesSearch enginesOnline School (OLS)

Company Brief

Stride Learning
Builds digital learning solutions and instructional design services for organizations and educators, offering personalized curriculum, training, and professional development aimed at improving learner outcomes and engagement.
Industry: EdTech
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