Customer Service Executive (Spanish & English Speaker)

Chep
Warsaw
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-first mindset","Communication","Relationship-building","Problem-solving","Time management"]

Manage and resolve customer inquiries, complaints, and requests for an international European customer service team, ensuring timely responses aligned to SLAs. Support customer onboarding by setting up accounts and delivering system training where needed. Collaborate cross-functionally with Sales, Finance, and Operations to ensure smooth order processing and issue resolution. Maintain accurate customer records in relevant systems and review account performance to identify improvements that enhance customer satisfaction and retention.

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FursaFursa
Chep
Chep
1 day ago

Customer Service Executive (Spanish & English Speaker)

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Last checked: 1 hour agoStatus: Live

Job Summary

Manage and resolve customer inquiries, complaints, and requests for an international European customer service team, ensuring timely responses aligned to SLAs. Support customer onboarding by setting up accounts and delivering system training where needed. Collaborate cross-functionally with Sales, Finance, and Operations to ensure smooth order processing and issue resolution. Maintain accurate customer records in relevant systems and review account performance to identify improvements that enhance customer satisfaction and retention.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Professionally manage and resolve customer inquiries, complaints, and requests while adhering to service level agreements (SLAs).
  • •Facilitate customer onboarding, ensuring accurate account setup and providing system training when needed.
  • •Collaborate with Sales, Finance, and Operations to deliver a seamless customer experience from order processing to issue resolution.
  • •Maintain accurate, up-to-date customer information and service request records in relevant systems to support data integrity and reporting.
  • •Review customer accounts, identify improvement opportunities, and contribute ideas to optimize customer service processes and improve service levels.

Key Requirements

  • •Experience in customer service, administration, or operational support.
  • •Experience working within defined processes and service standards.
  • •Comfortable using business systems, digital tools, and technology platforms.
  • •Ability to manage multiple priorities in a dynamic environment.
  • •Customer service multi-channel experience (phone, email, and digital platforms) and contact centre/shared services/BPO experience are preferred.
Experience:BPOShared services
Skills:Customer-first mindsetCommunicationRelationship-buildingProblem-solvingTime management
Languages:SpanishEnglish

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn