Customer Support Manager (Wyoming/Colorado)

Motorola Solutions
Wyoming, Colorado
Workplace: RemoteFull timeUSD 70,000 - 85,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer-focused","Service-oriented","Process improvement","Contract management"]

Manage Lifecycle Service (LCS) service contracts for Public Safety customers across Wyoming and Colorado, ensuring SLA-compliant delivery and maximum customer satisfaction. Serve as the primary customer point of contact, oversee contract renewals and service outcomes, coordinate transitions from implementation to warranty support, and handle change requests and operational integrations. Forecast revenue and margins, drive process improvements, and partner with customers, field teams, and subcontractors to support growth through upsell and cross-sell opportunities.

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Motorola Solutions
Motorola Solutions
3 days ago

Customer Support Manager (Wyoming/Colorado)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Manage Lifecycle Service (LCS) service contracts for Public Safety customers across Wyoming and Colorado, ensuring SLA-compliant delivery and maximum customer satisfaction. Serve as the primary customer point of contact, oversee contract renewals and service outcomes, coordinate transitions from implementation to warranty support, and handle change requests and operational integrations. Forecast revenue and margins, drive process improvements, and partner with customers, field teams, and subcontractors to support growth through upsell and cross-sell opportunities.
Location: Wyoming, Colorado
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of contact for customer management, ensuring seamless service delivery and strict SLA compliance.
  • •Drive resolution when services do not meet contracted specifications, including corrective action plans and proactive intervention.
  • •Oversee deliverables, scope adherence, and service outcomes for subcontractors and third-party vendors.
  • •Manage contract renewals and service contract lifecycle activities (inventory and SOW updates, CSP updates, vendor pricing adjustments).
  • •Forecast revenue and margins for maintenance agreements/work tickets/installations and achieve on-time renewals and service revenue growth targets.
Travel: Low travel

Pay and Benefits

Salary: USD 70,000 - 85,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •3+ years of experience in Lifecycle Service Account Management, Sales, Customer Service, Systems Implementation/Integration, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
  • •Hands-on experience with Salesforce.
  • •Proficiency in Microsoft Office Suite.
  • •Basic understanding of cybersecurity principles.
  • •Legal authorization to work in the U.S. indefinitely (employer work permit sponsorship not available).
Experience:Public safetyLifecycle servicesCustomer supportCybersecuritySystems integration
Skills:CommunicationCustomer-focusedService-orientedProcess improvementContract management
Tech Stack:SalesforceMicrosoft OfficeMicrosoft ExcelOracleWLANNetwork Operations Center (NOC)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Background clearance

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn