Analyst/Sr Analyst, Premium Guest Services Food and Beverage Operations

American Airlines Group
Texas
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Problem-solving","Interpersonal skills","Communication","Independent decision-making","Stakeholder management"]

Support the Premium Guest Services Operations Strategy team by leading operational readiness for new lounge openings, renovations, and network-wide initiatives. Coordinate cross-functional meetings, act as the primary liaison across operations and corporate partners, manage punch-list transitions, and drive training execution. Help ensure a smooth post-opening stabilization period by monitoring performance, resolving issues, and delivering executive-ready status updates and risk mitigation plans.

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American Airlines Group
American Airlines Group
18 hours ago

Analyst/Sr Analyst, Premium Guest Services Food and Beverage Operations

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Last checked: 4 hours agoStatus: Live

Job Summary

Support the Premium Guest Services Operations Strategy team by leading operational readiness for new lounge openings, renovations, and network-wide initiatives. Coordinate cross-functional meetings, act as the primary liaison across operations and corporate partners, manage punch-list transitions, and drive training execution. Help ensure a smooth post-opening stabilization period by monitoring performance, resolving issues, and delivering executive-ready status updates and risk mitigation plans.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead operational readiness activities for new lounge openings, renovations, and Premium Guest Services initiatives.
  • •Coordinate readiness meetings, conference calls, and cross-functional workgroups to align on deliverables, timelines, and operational requirements.
  • •Serve as the primary liaison between local Premium Guest Services operations, project teams, Corporate Real Estate, vendors, and business partners.
  • •Manage punch-list items during the transition to operational ownership and ensure issues are tracked, communicated, and resolved.
  • •Execute training plans, provide hands-on support, and monitor post-opening performance to resolve issues during stabilization.
Travel: Extensive travel

Pay and Benefits

Perks:Health InsuranceDentalVisionPrescription401kPet InsuranceEmployee Assistance

Key Requirements

  • •Bachelor’s degree or 4 years of equivalent experience/training.
  • •Strong problem-solving aptitude and excellent interpersonal skills.
  • •Ability to work with minimal supervision and make timely independent decisions.
  • •Strong oral and written communication skills are mandatory.
  • •Proficiency in standard Microsoft Office applications.
Experience:4+ years
Education:Bachelor's
Skills:Problem-solvingInterpersonal skillsCommunicationIndependent decision-makingStakeholder management
Tech Stack:Microsoft Office

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn