Xsolla

2 weeks ago

Operations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Monitor and investigate production incidents for Xsolla’s Global Technical Operations (GTO) team, using Datadog-based observability to detect anomalies, triage alerts, and route issues to the right teams. Own lower-severity incident resolution end-to-end, support major incidents in the war room, and communicate updates via Slack and the status page. Improve detection and response through automation, runbook contributions, trend analysis, and incident post-review documentation.

Location: Berlin

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Continuously monitor the GTO operational dashboard in Datadog, correlate signals across APM, logs, metrics, synthetic tests, and RUM, and decide whether alerts require incident tickets or can be resolved immediately.
•Triage and investigate production incidents: create tickets in JIRA Service Management, use Datadog traces/logs/metrics to determine blast radius and likely root cause, and route to the correct team using smart routing.
•Own lower-severity incidents end-to-end by diagnosing issues, executing runbook procedures, resolving without escalation where possible, and escalating when thresholds or code fixes are needed.
•Support TSO Lead during major incidents: provide real-time impact and deployment data, maintain the incident ticket timeline and evidence, and execute mitigations as directed.
•During non-incident periods, analyze trends and recurring issues, compile incident timelines and draft PIR documents, and build operational automation (alert enrichment, templates, Slack workflows, dashboard widgets) and runbooks.

Pay and Benefits

Perks:Paid LeaveGym Membership

Key Requirements

•4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations supporting high-availability environments.
•Previous experience working at a gaming company, understanding live operations and production demands.
•Strong troubleshooting skills across the stack (logs, APM traces, infrastructure metrics, database queries, and network paths).
•Hands-on observability experience with Datadog (or equivalent) including monitors, alerts, and SLO/burn-rate interpretation.
•Proficiency in at least one scripting language (Python, Go, or Bash) and working knowledge of Kubernetes and cloud infrastructure.

Experience:4+ yearsGamingHigh-availabilitySREDevOpsProduction operations

Skills:TroubleshootingCommunicationDetail-orientedProactive

Languages:English

Tech Stack:DatadogAPMLogsMetricsSynthetic monitoringReal User MonitoringGrafanaSplunkNew RelicElasticJIRA Service ManagementJIRAPagerDutyOpsGenieJIRA Service Management administrationConfluenceSlackPythonGoBash

Company Brief

Xsolla

Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sherman Oaks, Los Angeles, United States

Founded: 2005

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Xsolla

2 weeks ago

Operations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Remote

Employment Type: Full time

Job Function: DevOps, Cloud & Infrastructure

Seniority: Mid level

Key Responsibilities

•Continuously monitor the GTO operational dashboard in Datadog, correlate signals across APM, logs, metrics, synthetic tests, and RUM, and decide whether alerts require incident tickets or can be resolved immediately.
•Triage and investigate production incidents: create tickets in JIRA Service Management, use Datadog traces/logs/metrics to determine blast radius and likely root cause, and route to the correct team using smart routing.
•Own lower-severity incidents end-to-end by diagnosing issues, executing runbook procedures, resolving without escalation where possible, and escalating when thresholds or code fixes are needed.
•Support TSO Lead during major incidents: provide real-time impact and deployment data, maintain the incident ticket timeline and evidence, and execute mitigations as directed.
•During non-incident periods, analyze trends and recurring issues, compile incident timelines and draft PIR documents, and build operational automation (alert enrichment, templates, Slack workflows, dashboard widgets) and runbooks.

Pay and Benefits

Perks:Paid LeaveGym Membership

Key Requirements

•4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations supporting high-availability environments.
•Previous experience working at a gaming company, understanding live operations and production demands.
•Strong troubleshooting skills across the stack (logs, APM traces, infrastructure metrics, database queries, and network paths).
•Hands-on observability experience with Datadog (or equivalent) including monitors, alerts, and SLO/burn-rate interpretation.
•Proficiency in at least one scripting language (Python, Go, or Bash) and working knowledge of Kubernetes and cloud infrastructure.

Experience:4+ yearsGamingHigh-availabilitySREDevOpsProduction operations

Skills:TroubleshootingCommunicationDetail-orientedProactive

Languages:English

Company Brief

Xsolla

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sherman Oaks, Los Angeles, United States

Founded: 2005

Website LinkedIn