Service Manager

EquipmentShare
Texas
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Communication"]

Lead a heavy equipment maintenance service team at a rental facility, using the company’s T3 platform to create, assign, and monitor work orders. Track service intervals, order parts, and diagnose issues using real-time data across equipment makes and models. Schedule repairs for customer and company-owned rentals, maintain customer relationships through responsive support, and drive employee training while supporting a safe, high-quality work environment.

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EquipmentShare
EquipmentShare
2 days ago

Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead a heavy equipment maintenance service team at a rental facility, using the company’s T3 platform to create, assign, and monitor work orders. Track service intervals, order parts, and diagnose issues using real-time data across equipment makes and models. Schedule repairs for customer and company-owned rentals, maintain customer relationships through responsive support, and drive employee training while supporting a safe, high-quality work environment.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of heavy equipment maintenance technicians and supervise service personnel quality performance.
  • •Use the T3 platform to create, assign, and monitor work orders and track machine service intervals.
  • •Order parts and diagnose equipment issues by pulling data across hundreds of makes and models to determine root cause and corrective action.
  • •Schedule repairs for both customer and company-owned rental equipment.
  • •Train team members, maintain a safe work environment, and promptly respond to and resolve customer inquiries, requests, and complaints.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipProfit Sharing

Key Requirements

  • •Ideally 3 years of maintenance and service experience in the rental industry or a related construction field.
  • •Experience leading maintenance teams.
  • •Strong interpersonal and problem-solving skills with the ability to educate yourself on the latest equipment and services.
  • •Superior customer service and clear verbal/written communication skills, with teamwork orientation.
  • •High school diploma; trade school certificate preferred.
Experience:Rental industryConstructionField serviceMaintenance
Education:Bachelor's
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkCommunication
Licenses:Driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn