IT Service Engineer

Celonis
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Teamwork","Customer service","Proactive mindset"]

IT Service Engineer to join Celonis' global IT Service Team, providing hands-on troubleshooting and support across macOS and Windows in a shift-based model. You will resolve and escalate issues, manage devices, and maintain documentation to ensure seamless IT operations for a multinational workforce.

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FursaFursa
Celonis
Celonis
3 months ago

IT Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

IT Service Engineer to join Celonis' global IT Service Team, providing hands-on troubleshooting and support across macOS and Windows in a shift-based model. You will resolve and escalate issues, manage devices, and maintain documentation to ensure seamless IT operations for a multinational workforce.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
  • •Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
  • •Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
  • •Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems, network printers, and video conferencing systems (Google Meet/MS Teams).
  • •Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusParental LeavePaid LeaveHybrid WorkRemote Work

Key Requirements

  • •3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
  • •Strong knowledge of macOS and Windows 11 operating systems.
  • •Experience with Active Directory as well as Azure Active Directory.
  • •Understanding of TCP/IP networks and fundamental network troubleshooting skills.
  • •Proficiency in M365 administration and support.
Experience:3-5 yearsIT supportEnterprise IT
Skills:CommunicationProblem-solvingTeamworkCustomer serviceProactive mindset
Certifications:ITIL v4 Foundation
Languages:English
Tech Stack:MacOSWindows 11Active DirectoryAzure Active DirectoryTCP/IPM365Microsoft TeamsZoomIntuneKandjiGoogle Meet

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn