QuickNode

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Help customers quickly by troubleshooting and resolving technical issues across Quicknode’s Web3 infrastructure. Set up local proxies to debug outgoing Web3 requests and translate recurring customer hardships into actionable items for developers. You’ll write scripts to identify failures, manage refunds/credits/charges in Stripe, and collaborate with a remote technical support team while meeting daily to review issues and solution design.

Location: Lisbon, Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer support in a technical capacity and provide fast resolutions when possible.
•Debug outgoing Web3 requests using local proxy setup and systematic troubleshooting.
•Write scripts to determine why technical issues are failing.
•Translate customer hardships into actionable items for the developer team.
•Manage refunds, credits, and charges in Stripe while supporting a rotating customer-support schedule.

Pay and Benefits

Salary: USD 104,000 - 130,000 annually

Equity and Bonus:Equity

Key Requirements

•1+ years of experience in a technical support role.
•1+ year of experience in Blockchain (or personal project equivalent).
•Advanced scripting in at least two of: Python, GoLang, Ruby, Bash.
•Knowledge of internet core protocols (DNS, TCP/SSL, HTTP).
•Experience with infrastructure as code (Terraform; Ansible preferred) and managing Linux hosts.

Experience:1+ yearsBlockchain

Skills:CommunicationOwnershipTeamworkDebuggingDocumentation

Tech Stack:PythonGoLangRubyBashDNSTCP/SSLHTTPEthereum JSON-RPCTerraformAnsibleSaltPuppetChefLinuxStripe

Company Brief

QuickNode

Provides high-performance blockchain infrastructure and developer tools (RPCs, APIs, streaming data, and serverless functions) to build, scale, and operate Web3 applications across dozens of chains.

Industry: Blockchain & Web3

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series B

Headquarters: Miami, United States

Founded: 2017

Glassdoor: 3.8

Website LinkedIn Glassdoor

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QuickNode

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Lisbon, Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer support in a technical capacity and provide fast resolutions when possible.
•Debug outgoing Web3 requests using local proxy setup and systematic troubleshooting.
•Write scripts to determine why technical issues are failing.
•Translate customer hardships into actionable items for the developer team.
•Manage refunds, credits, and charges in Stripe while supporting a rotating customer-support schedule.

Pay and Benefits

Salary: USD 104,000 - 130,000 annually

Equity and Bonus:Equity

Key Requirements

•1+ years of experience in a technical support role.
•1+ year of experience in Blockchain (or personal project equivalent).
•Advanced scripting in at least two of: Python, GoLang, Ruby, Bash.
•Knowledge of internet core protocols (DNS, TCP/SSL, HTTP).
•Experience with infrastructure as code (Terraform; Ansible preferred) and managing Linux hosts.

Experience:1+ yearsBlockchain

Skills:CommunicationOwnershipTeamworkDebuggingDocumentation

Tech Stack:PythonGoLangRubyBashDNSTCP/SSLHTTPEthereum JSON-RPCTerraformAnsibleSaltPuppetChefLinuxStripe

Company Brief

QuickNode

Provides high-performance blockchain infrastructure and developer tools (RPCs, APIs, streaming data, and serverless functions) to build, scale, and operate Web3 applications across dozens of chains.

Industry: Blockchain & Web3

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series B

Headquarters: Miami, United States

Founded: 2017

Glassdoor: 3.8

Website LinkedIn Glassdoor