Customer Engineer I Senior

Applied Materials
Shanghai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: associatesSkills: ["Communication","Customer coordination","Troubleshooting"]

Install, maintain, and upgrade customer equipment alongside Senior Customer Engineers, using digital analytics and basic diagnostic techniques to resolve technical issues. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Coordinate directly with customers, fulfill assigned duties, and support on-site requirements including safety and environmental guidelines.

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Applied Materials
Applied Materials
2 days ago

Customer Engineer I Senior

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Install, maintain, and upgrade customer equipment alongside Senior Customer Engineers, using digital analytics and basic diagnostic techniques to resolve technical issues. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (with training). Coordinate directly with customers, fulfill assigned duties, and support on-site requirements including safety and environmental guidelines.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Senior Field Service Engineers [Customer Engineers] to install, maintain, and upgrade customer equipment.
  • •Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
  • •Coordinate and communicate directly with customers.
  • •Fulfill additional duties, as assigned.

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or a trade certification.
  • •Basic mechanical aptitude and ability to interpret electrical and mechanical schematics.
  • •Experience diagnosing and resolving basic technical challenges with guidance from Senior Engineers.
  • •Effective written and verbal communication skills.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, plus a valid driver’s license (and ability to obtain a passport if travel is required).
Experience:Field serviceTechnical support
Education:Associate's
Skills:CommunicationCustomer coordinationTroubleshooting
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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