CSR/Teller- Lakewood, OH- Part Time

Fifth Third Bancorp
Ohio
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem-solving","Judgment","Initiative","Risk awareness","Communication"]

Provide excellent customer service by listening to customer needs, asking questions, and guiding clients to the right financial partners. Handle follow-ups, resolve customer issues, and maintain confidentiality. Perform daily office and operations duties, including cash handling, balancing records, and staying current on retail banking policies and procedures. During outreach, identify needs and make consultative referrals using appropriate tracking tools.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

CSR/Teller- Lakewood, OH- Part Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide excellent customer service by listening to customer needs, asking questions, and guiding clients to the right financial partners. Handle follow-ups, resolve customer issues, and maintain confidentiality. Perform daily office and operations duties, including cash handling, balancing records, and staying current on retail banking policies and procedures. During outreach, identify needs and make consultative referrals using appropriate tracking tools.
Location: Ohio
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, resolve issues, and maintain clear, timely communication.
  • •Perform daily office responsibilities to maintain efficient operations with the platform team.
  • •Handle cash and maintain balancing records in line with policy, finding and correcting outages and enlisting help as needed.
  • •Identify customer needs during interactions and refer customers to bankers and business partners using appropriate tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience is required.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in problem resolution.
Education:High School in High school diploma/GED
Skills:Customer serviceConfidentialityProblem-solvingJudgmentInitiativeRisk awarenessCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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