Customer Fulfillment

Alfalaval
Texas, Richmond
Workplace: HybridFull timeUSD 28 - 33 hourlyFunction: Supply Chain & LogisticsExperience: 3+ yearsEducation: bachelorsSkills: ["Proactive communication","Issue escalation","Strong communication","Follow-through","Multi-priority management"]

Own the customer experience across the service journey by serving as the primary point of contact during order and fulfillment. Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers to ensure readiness, schedule timing, and material delivery. Provide proactive delivery and technician scheduling updates, monitor risks and order execution status, escalate blockers, and keep systems of record current using OneCRM, One4AL, OneService, and ServiceNow.

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FursaFursa
Alfalaval
Alfalaval
1 day ago

Customer Fulfillment

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own the customer experience across the service journey by serving as the primary point of contact during order and fulfillment. Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers to ensure readiness, schedule timing, and material delivery. Provide proactive delivery and technician scheduling updates, monitor risks and order execution status, escalate blockers, and keep systems of record current using OneCRM, One4AL, OneService, and ServiceNow.
Location: Texas, Richmond
Workplace: Hybrid
Employment Type: Full time
Job Function: Supply Chain & Logistics

Key Responsibilities

  • •Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers to ensure readiness.
  • •Serve as the customer communication point throughout order and service fulfillment.
  • •Coordinate schedule timing, site readiness, and material delivery requirements.
  • •Provide proactive updates on delivery dates, technician scheduling windows, and service center progress.
  • •Update systems of record and confirm order completion and invoicing requirements; escalate internal blockers for resolution.

Pay and Benefits

Salary: USD 28 - 33 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Associate’s degree in Business Administration or a related discipline; bachelor’s degree preferred.
  • •3+ years of experience in customer service, field coordination, or project support.
  • •Ability to manage multiple customer touchpoints and coordinate across internal teams.
  • •Familiarity with logistics, service scheduling, or supply chain dependencies.
  • •Strong proactive communication and issue escalation in high-volume fulfillment environments.
Experience:3+ years
Education:Bachelor's in Business Administration
Skills:Proactive communicationIssue escalationStrong communicationFollow-throughMulti-priority management
Tech Stack:OneCRMOne4ALOneServiceServiceNowPymetrics

Company Brief

Alfalaval
Designs and manufactures heat transfer, separation and fluid handling equipment and systems for industries including energy, food, water, marine and wastewater to improve productivity, energy efficiency and environmental performance.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Lund, Sweden
Founded: 1883
WebsiteLinkedIn