Tekmetric

2 weeks ago

Senior Manager, Technical & Integrations Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead Tekmetric’s Tier 3 Technical and Integrations Support function as the escalation point for complex API, integration, and cross-platform troubleshooting. Build and scale a team of senior technical support engineers and integrations specialists, partner closely with Support, Engineering, and Product, and drive SLAs, KPIs, and root-cause elimination. Own enterprise customer support, third-party integrations, operational efficiency improvements, and closed-loop resolution of recurring defects.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead Tier 3 escalation management for complex technical issues, integration failures, and API-related problems.
•Develop technical subject matter experts across the platform and own Enterprise technical support.
•Maintain SLAs and establish quarterly strategy and KPIs, monitoring performance and outcomes.
•Drive operational efficiencies, including diagnostic tooling, runbooks, and knowledge management.
•Own technical escalation paths to Engineering with strong root-cause analysis and closed-loop resolution of recurring defects.

Pay and Benefits

Perks:Remote WorkPaid LeaveHealth InsuranceDentalVision401kParental LeaveMedical Leave

Key Requirements

•5+ years leading technical support, escalation management, or integrations teams, preferably in a SaaS environment.
•Experience supporting Enterprise-level customers and managing complex, high-stakes technical needs.
•Strong technical depth troubleshooting APIs, integrations, and cross-platform data flows, with credibility engaging Engineering.
•Expertise in technical support operations, escalation frameworks, and root-cause analysis.
•Experience recruiting, building, training, and promoting technical teammates and developing subject matter experts.

Experience:5+ yearsSaaS

Skills:Problem-solvingPeople leadershipExecutive presenceCollaborationCustomer focus

Tech Stack:APIIntegrationsWebhooksRunbooks

Company Brief

Tekmetric

Provides cloud-based shop management software for automotive repair businesses, offering workflow management, estimating, parts and inventory, customer communications, integrations, and analytics to streamline operations and improve shop efficiency.

Industry: Automotive

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Lehi, United States

Founded: 2016

Website LinkedIn

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Tekmetric

2 weeks ago

Senior Manager, Technical & Integrations Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Lead Tier 3 escalation management for complex technical issues, integration failures, and API-related problems.
•Develop technical subject matter experts across the platform and own Enterprise technical support.
•Maintain SLAs and establish quarterly strategy and KPIs, monitoring performance and outcomes.
•Drive operational efficiencies, including diagnostic tooling, runbooks, and knowledge management.
•Own technical escalation paths to Engineering with strong root-cause analysis and closed-loop resolution of recurring defects.

Pay and Benefits

Perks:Remote WorkPaid LeaveHealth InsuranceDentalVision401kParental LeaveMedical Leave

Key Requirements

•5+ years leading technical support, escalation management, or integrations teams, preferably in a SaaS environment.
•Experience supporting Enterprise-level customers and managing complex, high-stakes technical needs.
•Strong technical depth troubleshooting APIs, integrations, and cross-platform data flows, with credibility engaging Engineering.
•Expertise in technical support operations, escalation frameworks, and root-cause analysis.
•Experience recruiting, building, training, and promoting technical teammates and developing subject matter experts.

Experience:5+ yearsSaaS

Skills:Problem-solvingPeople leadershipExecutive presenceCollaborationCustomer focus

Tech Stack:APIIntegrationsWebhooksRunbooks

Company Brief

Tekmetric

Industry: Automotive

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Lehi, United States

Founded: 2016

Website LinkedIn